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Navigating Challenging Conversations: An Entrepreneur's Guide with the Glas...

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Wyndham Pittsburgh University Center

100 Lytton Avenue

Pittsburgh, PA 15213

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Drs. Susan and Peter Glaser offers evidence-based, tangible skills for turning high-stakes conversations into solved problems, strengthened relationships and deepened trust.

Business leaders will learn how to turn conflict into a tool for innovation and growth – the outcome is important. The goal: enhanced productivity, interpersonal cohesion and financial performance.The Glasers' clear approach features flexible guidelines and progressive steps to develop and sustain strong positive relationships—and, when necessary, to repair damaged ones.

Learn how to:

  • Decode the hidden world of non-verbal communication to understand what people are truly saying.
  • Teach people how their behavior is a problem without making them feel defensive.
  • Convert criticism from defensiveness and blame to insight and agreement.
  • Raise difficult issues that simultaneously solve problems and strengthen relationships.
  • Transform the business culture from avoidance to positive engagement.
  • Create trust through conflict.


Date and Time

Location

Wyndham Pittsburgh University Center

100 Lytton Avenue

Pittsburgh, PA 15213

View Map

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