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National Redress Scheme - NGI Direct Personal Repsonse Immersion Session

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An introduction to direct personal response (DPR) under the National Redress Scheme

You are invited to attend an information session on direct personal response (DPR), one of the three elements of redress available under the National Redress Scheme for institutional child sexual abuse (the Scheme).

What is DPR?

A key recommendation of the Royal Commission into Institutional Responses to Child Sexual Abuse was for survivors to have access to a DPR in recognition of their need for healing and justice.

Under the Scheme, a DPR is an opportunity for a survivor to engage, after careful preparation, with a representative from the institution responsible for their abuse. DPR provides for a survivor to share their experience and its impacts on them, at the time, and now. The institution’s role is to listen, hear and acknowledge the survivor’s experiences and demonstrate accountability through the provision of genuine apology and assurances of the efforts being made by the institution to prevent this in the future.

About the session

The DPR ‘immersion’ session will be delivered by the DPR Section of the Redress Implementation Branch. It provides an introduction and overview of DPR under the Scheme, including:

1) an explanation of the legislative requirements
2) principles for the safe and effective implementation of DPR processes (including trauma-informed care and practice)
) the key skills and attributes required of an institutional representative
4) a role-play demonstration of a DPR
5) the ‘process’ of apology, and
6) an opportunity for addressing queries.

This training is suitable for any staff involved in the development of their institution’s DPR policies and processes, or staff who will be engaging in DPR with survivors as an institutional representative.

Please note: This session will not cover operational aspects of the Scheme more broadly.

Scheduled sessions

Five immersion sessions have been scheduled for NGIs in various locations. Please note that each venue will have limited capacity, therefore places will be allocated on a first-come basis and each institution will first be limited to a maximum of four representatives per session. The sessions available are:

26 March 2019 - Melbourne CBD

29 April 2019 - Sydney CBD

13 May 2019 - Brisbane CBD

29 May 2019 - DSS National Office, Canberra

5 June 2019 - Perth CBD


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