$95 – $195

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Mindfulness for Brilliant Customer Service

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The Mindfulness for Brilliant Customer Service course kicks off with this 2-hour live Master Class, and continues with an eight-week series of self-study lessons that teach science-based mindfulness, applied to strengthen the most important competencies for customer service.

The program also includes weekly coaching sessions - a daily email prompt and 5-minute morning exercise - a beautifully produced mobile app - and unlimited support.

To schedule this course as a dedicated training for a team of ten or more (at no additional cost), please contact Cole Harbur at cole@iomindfulness.org, call or text Cole at 702-483-1306, or click here to schedule a call.

Science-based Mindfulness

Mindfulness is a 2,500-year old practice that quiets, calms and focuses the mind, and so strengthen physical health, cognitive performance and emotional intelligence. When we practice mindfulness, we’re creating new neural pathways in the brain that establish positive habits and behaviors. Repetition strengthens the network, until the new behavior becomes our new normal.

Mindfulness is also a state of peak human performance, and has been adopted into the daily training regimen of the U.S. Olympics Team, the Navy Seals, and by the world’s top professional sports organizations and athletes.

Course Overview:

Brilliant customer service is fundamental to business success. Customer-facing representatives are on the front lines of every organization, and the quality of their care and problem-solving skills are of critical importance to the enterprise.

Science-based mindfulness is a powerful interpersonal competency that enables your team to project a positive and energetic cultural voice, with a high baseline of social and emotional intelligence. Mindfulness reduces stress, helps concentration and drives rapid rapport and relationship building. It enables representatives to focus more attentively, listen more carefully, and solve problems more strategically.

Client-facing roles are built on relationship-building, problem-solving, and communication skills. Mindfulness strengthens the mental qualities (once thought to be immutable traits), that drive them.

Mindfulness for Brilliant Customer Service is designed to help customer-facing professionals improve their mindset, cognition and relationship skills. Mindfulness provides the calm awareness and solutions-oriented connection that customers appreciate, and the engaged interest, empathy and easy warmth that customers rave about.

Week 1 - Introduction to Science-Based Mindfulness

Three decades of medical research have confirmed that the mind can physically change the brain and body - and mindfulness proves it. This class is a comprehensive introduction to the nature, science, hands-on practice, and application of modern mindfulness.

You will learn:

  • The context of modern mindfulness.

  • The basic neuroscience and psychology of mindfulness.

  • How to perform fundamental mindfulness practices and exercises.

Week 2 - Reducing Stress, Anxiety and Illness

According to the National Institutes of Health (NIH), chronic stress is not only uncomfortable and unpleasant, it is the most serious health epidemic of the new century. This class explores the physical and neural impact of toxic stress, anxiety and illness - and the mindfulness strategies that reduce and reverse them.

You will learn:

  • The danger and sources of chronic stress.

  • How mindfulness physically reduces stress, anxiety and worry.

  • Mindfulness practices that strengthen calm, patience and wellbeing.

Week 3 - Positivity and a Growth Mindset

Brilliant customer service starts with a positive worldview — and a mindset open to growth, adaptation and improvement. This module introduces practices that literally change the structure and function of the brain — by replacing our evolutionary negative default with circuits that drive positive motivation, engagement and fulfillment.

You will learn:

  • How to develop and strengthen a positive mindset

  • How mindfulness creates curiosity, interest and enthusiasm

  • Mindfulness practices for inspiration, motivation and positivity

Week 4 - Self and Situational Awareness

An understanding of ourselves — the people around us — and how those people perceive us, are fundamental building blocks for social and emotional intelligence. Mindfulness gives us the objective insight to understand our own feelings and emotions, while consciously navigating our environment.

You will learn:

  • Why self-awareness is a critical trait for customer service.

  • How mindfulness helps you read a situation and respond strategically.

  • Mindfulness practices for self-knowledge, self-awareness and self-confidence.

Week 5 - Empathy, Kindness and Compassion

Remarkable service springs from a visceral understanding of our customer’s challenges and emotional state. Like care and compassion, a sense of empathy is not an intellectual attribute. It is an emotional state and trait that can only be developed from within, through insight and neural training.

You will learn:

  • The neuroscience of empathy.

  • Mindful behaviors that create immediate trust and connection.

  • Mindfulness practices for strengthening care and compassion.

Week 6 - Patience and Emotional Control

Service requires calm and patience, often in the face of frustratingly difficult circumstances. This module examines mindfulness and metacognition — the human capability to “think about what we’re thinking about” — and the skill to examine our thoughts and emotions as they arise, and choose the most strategic response to them.

You will learn:

  • How mindfulness develops metacognition.

  • How to observe events with calm and equanimity.

  • Mindfulness practices for effectively managing difficult emotions.

Week 7 - Deep and Intuitive Communication

Listening deeply and consciously — while paying close attention to aural tone, non-verbal cues and body language — are essential service skills. This module includes mindfulness practices that strengthen our ability to consciously listen, accurately understand, and respond with kindness and compassion.

You will learn:

  • How to listen deeply and intuitively

  • How to interpret non-verbal emotional cues

  • Mindfulness practices for effective communication.

Week 8 - A Conscious Intention to Serve

Performing any act of service requires us to be fully present and engaged. In fact, our own success and happiness depends on how well we offer our attention, energy and care to the needs of the moment. This module explores the mindfulness and deep satisfaction of service itself.

You will learn:

  • The ethos of brilliant customer service

  • How mindfulness cultivates care

  • Mindfulness practices for grace, generosity and kindness

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