$95 – $195

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Mindful Sales and Customer Service

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$95 – $195

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Mindful Sales and Customer Service is an 8-week course designed for client-facing professionals and teams.

About this Event

This program is recognized by both SHRM and HRCI for recertification credit. More Info at the bottom of the page.

The Mindful Sales and Customer Service course includes:

  • This 90-minute Master Class

  • 8 weeks of comprehensive self-study

  • 8 weeks of daily guided practice

  • 8 weeks of unlimited coaching

  • Membership access to research, tools and information

  • 24/7 phone, text and email student support

Questions? Click here to Live Chat with the IOM Team

Why Mindful Sales and Service?

Science-based mindfulness is a process of neural training that produces remarkably positive outcomes in wellbeing, cognitive performance, and emotional intelligence. Over the past decade, it’s been incorporated into the daily training regimen of the world’s most elite organizations, including the U.S. Olympics Team, the U.S. Navy Seal Teams and Special Forces, Formula One Racing, the American Association of Neurological Surgeons, and dozens of professional sports teams.

Sales and service are high-performance disciplines that require self-and-situational awareness and advanced interpersonal skills. The world’s most accomplished entrepreneurs and business leaders - including the CEOs at 7 of the 10 most valuable companies in the world - now practice mindfulness meditation. Why? Because it is powerful force-multiplier for the personal and relationship skills that drive elite performance - and effective sales and customer service

Course Overview:

This course provides a comprehensive introduction to science-based mindfulness, and its step-by-step application for sales and customer service excellence.

Week 1 - Introduction to Science-based Mindfulness

Three decades of research have confirmed that the mind can physically change the brain and body - and mindfulness proves it. This class provides an overview of the nature, science, hands-on practice, and application of modern mindfulness.

You will learn: 

  • The psychology and neuroscience of mindfulness

  • How mindfulness strengthens core leadership capabilities

  • The foundational formal and informal mindfulness practices

Week 2 - Sales Stress and Burnout

Effective sales and service require high-performing mental and emotional skills - and nothing kills performance like chronic stress. This class explores mindfulness strategies for reducing our unpleasant and dangerous negativity, anxieties and worries - and introduces practices that restore our mental clarity, energy and motivation.

You will learn: 

  • The evolutionary wiring and triggers that creates chronic stress and mental exhaustion

  • To relieve the symptoms and long term damage caused by stress, and regain our mental energy, motivation and enthusiasm

  • To reframe worry, rumination, and self-critical thinking into positivity and determination to succeed

Week 3 - Sales Focus and Attention Control

Information overload, workplace distraction and the addictive properties of our digital communications and social media are steadily eroding our attention spans and capabilities to do deep work. Sales and customer service call for laser-sharp focus, yet it's getting harder and harder to simply stay on task. This class explores practices that strengthen the brain networks associated with concentration and attentional control.

You will learn: 

  • The sources and science of information overload, digital distraction and attention deficit

  • How mindfulness can be applied to suppress distraction, and increase focus

  • Mindfulness practices that strengthen our abilities to direct attention and sustain concentration

Week 4 - Selling through Change and Uncertainty

Our brains are wired to fear change and loathe uncertainty. How can we overcome our own evolutionary discomfort, while helping our prospects and clients focus, learn, and make good buying decisions? This class explores mindfulness strategies for creating calm and influence amid volatile change and uncertainty.

You will learn:

  • How change and uncertainty triggers fear that hijacks our emotional state

  • How mindfulness helps us navigate our clients and prospects through an uncertain present and future

  • Mindfulness practices that develop mental agility and flexibility

Week 5 - Creating Trust and Influence

Effective sales and service professionals create trust and confidence through observable acts of integrity, fairness, good judgment and unselfish behaviors - all functions of character and consistency that flow from positive values and beliefs. This class explores practices that strengthen the mindset and behavioral traits that encourage trust.

You will learn:

  • The fundamentals of self awareness and authenticity

  • How to apply mindfulness to strengthen personal ethics, integrity and trustworthiness 

  • Mindfulness practices to develop the traits that inspire trust, confidence and loyalty

Week 6 - Developing Strong Relationships

Science has proven that self-awareness, empathy, compassion and social grace aren't immutable traits, they are trainable skills that can be intentionally developed through neural exercise. This class examines the visceral power of social and emotional intelligence, and how to strengthen these foundational inter-personal capabilities.

You will learn:

  • The framework and competencies that comprise social and emotional intelligence

  • How to use mindfulness to strengthen self-and-social-awareness, empathy and communication

  • Mindfulness practices for care, kindness and compassionate behaviors

Week 7 - Negotiation and Persuasion

Mindfulness enables us to listen deeply and consciously - to pay close attention to aural tone, non-verbal cues and body language - to connect with our intuition - and to create rapport. This class introduces strategies and practices for strengthening attunement, mirroring, pacing and other important negotiation and persuasion methods.

You will learn:

  • How to connect closely and cooperatively with others

  • How to conduct an articulate and productive dialogue

  • Mindfulness practices that increase intuition, rapport and influence

Week 8 - Mental Toughness, Grit and Resilience

Sales and service roles are high-pressure, and can be frustrating, discouraging and exhausting. But mindfulness dampens the negativity that saps our energy, reduces our stress, anxiety and worry - and gives us the mental strength to cope with difficult situations, and bounce back from adversity. This class explores practices that build our emotional stability and resilience.

You will learn:

  • The principles of energy management   

  • How mindfulness connects us to the state of flow

  • Mindfulness practices for mental toughness, grit and resilience

About SHRM and HRCI Recertification:


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SHRM:

The Institute for Organizational Mindfulness is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.

This program is valid for 7.5 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI:

The use of the above seal confirms that this Activity for The Institute for Organizational Mindfulness has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval for 7.5 credits

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