Microsoft Dynamics 365 Customer Service equips you with the tools you need to provide your customers with responsive support services.

Event Schedule:

ASIA-PACIFIC: April 30, 2022. 11:00 AM SGT | 1:00 PM AEST.

In this webinar, we will explore this CRM Software's functionality to deliver end-to-end service across channels.

• Customer Service Hub: Provide a uniform interface for the team member to view all account and issue/case information.
• Case management - Track necessary information in a case such as case details, contact/account info, and business process flow (case stages)and other additional information
• Knowledge management - Leverage knowledge articles that help agents find answers to customers’ questions faster. Catalog information about problem resolution.
• SLAs - Define how fast cases need to be resolved and whether they should be escalated.
• Entitlements - Support terms can be specified based on hours of support or number of cases raised or resolved.
• Survey Management - The “voice of the customer” feature provides you with the best tools to efficiently gather feedback right into D365. Customize surveys with the ideal theme colors, logos, and titles to make sure it looks consistent with your branding. Have Dynamics 365 automatically send your customer a link to the survey the minute their case is resolved to measure their satisfaction level with the service experience.
• Dashboards and reports - View information in real time, coming from views and queues.
• Omnichannel Engagement- Multiple communication channels: phone calls, email, web, chats, SMS.