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Microsoft Dynamics 365 Customer Service Online Webinar

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Microsoft Dynamics 365 CRM Customer Service Webinar

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Microsoft Dynamics 365 Customer Service helps organizations across industries earn customers for life.

In this webinar, we will explore this CRM Software's functionality and demonstrate how users can leverage it to build brand awareness, grow customer loyalty, empower customer service agents with intelligent insights, resolve customer service cases quicker, ultimately exceeding your customers' expectations.

  • Omnichannel Engagement- Multiple communication channels: phone calls, email, web, chats, SMS.
  • Dashboards and reports - View information in real time, coming from views and queues.
  • Case management - Track necessary information in a case such as case details, contact/account info, and business process flow (case stages) additional info.
  • Knowledge management - Leverage knowledge articles that help agents find answers to customers’ questions faster. Catalog information about problem resolution.
  • SLAs - Define how fast cases need to be resolved and whether they should be escalated.
  • Entitlements - Support terms can be specified based on hours of support or number of cases raised or resolved.

Join us on the following dates to Fast-Track your Service Transformation

ASIA-PACIFIC: March 23, 2021. 11:00 AM SGT | 1:00 PM AEST.

NORTH AMERICA: March 25, 2021. 3:00 PM Pacific Time.

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