Microsoft Dynamics 365 Customer Service Online Webinar

Microsoft Dynamics 365 Customer Service enables your team to manage customer cases faster than ever before, providing the best service possible and keeping your customers happy and loyal. Automate customer support and take action before problems arise.

Event Schedule

ASIA-PACIFIC: April 18, 2023. 11:00AM SGT | 1:00PM AEST

NORTH AMERICA: April 20, 2023. 3:00PM Pacific Time

In this webinar, we will explore this CRM Software's functionality to deliver end-to-end service across channels.

• Customer Service Hub: Provide a uniform interface for the team member to view all account and issue/case information.
• Case management - Track necessary information in a case such as case details, contact/account info, and business process flow (case stages)and other additional information
• Knowledge management - Leverage knowledge articles that help agents find answers to customers’ questions faster. Catalog information about problem resolution.
• SLAs - Define how fast cases need to be resolved and whether they should be escalated.
• Entitlements - Support terms can be specified based on hours of support or number of cases raised or resolved.
• Survey Management - The “voice of the customer” feature provides you with the best tools to efficiently gather feedback right into D365. Customize surveys with the ideal theme colors, logos, and titles to make sure it looks consistent with your branding. Have Dynamics 365 automatically send your customer a link to the survey the minute their case is resolved to measure their satisfaction level with the service experience.
• Dashboards and reports - View information in real time, coming from views and queues.
• Omnichannel Engagement- Multiple communication channels: phone calls, email, web, chats, SMS.