$399 – $1,499

Memphis Innovation Bootcamp: Customer Journey Innovation

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Soulsville Foundation

926 East McLemore Avenue

Memphis, TN 38106

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Memphis Innovation Bootcamp - Training for the Future

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Southern Growth Studio, a boutique consultancy based in Memphis with over 15 years of combined training experience, is proud to announce the 2020 Memphis Innovation Bootcamp (MIB), a series of 3-day, hands-on innovation bootcamps that equip professionals with the mentality and skill sets they need to anticipate and adapt to industry trends.

Our third Bootcamp will feature innovation through Customer Journeys. A customer or user's experience with your product, brand, or service entails far more than the singular point at which they come into contact with it. Customer journey mapping can be a powerful tool to visualize all the steps a customer takes before, during, and after interacting with your product or service; each touchpoint on the customer journey represents an opportunity to engage or influence this user in a meaningful way. In this workshop, participants will learn how to identify key moments within the customer journey and how to map this experience visually. This map will help participants understand the points of opportunity and improvement, where innovation can transform your customers’ experiences and perceptions.

MIB is universal training – past participants have included anyone from HR to Business Development to IT from organizations like Cardinal Health, FedEx, International Paper, St. Jude ALSAC, and more. Professional growth is at the core of what we do. Through participating in MIB, you and/or your team members will have the expertise to predict and adapt to changing markets to strategically position your organization for success. You'll not only become an even more valuable and productive asset to your organization, but to the Memphis professional community. You'll become part of a network of innovators who can connect your organization to new opportunities.

You can learn about all of our bootcamps at our website: https://meminnovate.com/2020-bootcamps.

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Soulsville Foundation

926 East McLemore Avenue

Memphis, TN 38106

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