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Member Summit 2019

Consortium for Service Innovation

Monday, April 8, 2019 at 7:30 PM - Thursday, April 11, 2019 at 12:00 PM (EDT)

Member Summit 2019

Registration Information

Registration Type Sales End Price Fee Quantity
Member Registration
Discounted rate for Consortium Members. By registering for this event, I am agreeing to abide by the Member Rules of Conduct.
Apr 1, 2019 $2,195.00 $0.00
Non-Member Registration
By registering for this event, I am agreeing to abide by the Member Rules of Conduct.
Apr 1, 2019 $2,695.00 $0.00

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Event Details

2019 Member Summit: convening Monday, April 8 at 7:30 pm, and adjouring Thursday, April 11 at 12:00 pm.

 

Join us outside Boston at the 27th Annual Member Summit where we will discuss:

  1. Agile Customer Engagement (KCS + Intelligent Swarming + Predictive Customer Engagement)
  2. Communicating the value of knowledge outside of support
  3. AI as an enabler (opportunities to enhance the customer experience)

As always we will have lots of time for networking, and this year we'll have a full day of Open Space for discussions on topics of interest to attendees. 


Agenda Coming Soon

Benefactor-, Sponsor-, and Participant Plus-level members have complimentary Member Summit seats included in their membership.  Please contact Jill DeGraff to check on availability of these seats.

 


 

Registration fee includes:

  • Monday: welcome/dessert reception
  • Tuesday: breakfast, lunch, morning and afternoon breaks, and reception and group dinner
  • Wednesday: breakfast, lunch, and morning and afternoon breaks
  • Thursday: breakfast and morning break

Please note: Attendees are responsible to make and pay for their own hotel accomodations.

Travel Time
By car, the Cliff House Maine is located:

  • 79 miles (90 minutes, depending on traffic) from Boston-Logan International Airport  (BOS)
  • Map here


Hotel Information

Cliff House Maine is offering a special rate of $219 plus tax per night for Oceanview Rooms. This rate is available through Monday, March 18 and will be based upon availability after that date. Please call the hotel directly at 207-361-6230 and request the "Consortium for Service Innovation Member Summit 2019" rate or reserve online here. Please note that the hotel has a ten-day cancellation/change policy (including changes to length of stay) and that the discounted $14/night resort fee includes the following:

  • Daily self-parking
  • Easy-access Wi-Fi throughout the resort
  • Fresh Maine artisan coffee
  • Choice of daily newspapers
  • 24-hour access to the extensive fitness center
  • Indoor year-round pool, year-round outdoor heated hot tub, access to three fire pits with stunning views overlooking the crashing waves below


Guest Program

Please click here for details on the guest program, which includes the welcome/dessert reception on Monday evening, the reception and group dinner on Tuesday evening, and the breakfast buffet on Tuesday, Wednesday, and Thursday mornings.  


Dress is business casual.


Cancellation Policy

  • Registration can be transferred to another attendee up to the start of the Member Summit.
  • Cancellations made on or before March 25th will be refunded minus a $175 cancellation fee.
  • Cancellations made between March 26th and April 1st will be refunded minus a $1000 cancellation fee.
  • Cancellations made after April 1st are non-refundable. You will be given a credit for the registration fee, less $1000, which can be used toward another Consortium event. The credit will be valid for one year.


Consortium for Service Innovation Events page

Have questions about Member Summit 2019? Contact Consortium for Service Innovation
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When & Where


Cliff House Maine
591 Shore Road
Cape Neddick, ME 03902

Monday, April 8, 2019 at 7:30 PM - Thursday, April 11, 2019 at 12:00 PM (EDT)


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Consortium for Service Innovation

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