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Member Summit 2018

Consortium for Service Innovation

Monday, March 19, 2018 at 5:30 PM - Wednesday, March 21, 2018 at 5:00 PM (PDT)

Member Summit 2018

Registration Information

Registration Type Sales End Price Fee Quantity
Member Registration
Discounted rate for Consortium Members. By registering for this event, I am agreeing to abide by the Member Rules of Conduct.
Ended $1,995.00 $0.00

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Event Details

2018 Member Summit: convening Monday, March 19 at 5:30 pm, and adjouring Wednesday, March 21 at 5:00 pm.


Harvesting knowledge: distinguishing the fertilizer from the fruit.

Join us in Napa at the 26th Annual Member Summit where we will discuss:

  1. Agile knowledge management (KCS + Intelligent Swarming)
  2. Predictive Customer Engagement (customer success and effort)
  3. AI as an enabler (opportunities to enhance the customer experience)

As always we will have lots of time for networking and discussions on topics of interest to the attendees. 


Benefactor-, Sponsor-, and Participant Plus-level members have complimentary Member Summit seats included in their membership.  Please contact Jill DeGraff to check on availability of these seats.



Registration fee includes:

  • Monday: welcome reception
  • Tuesday: breakfast, lunch, morning and afternoon breaks, and Silverado Vineyards reception and dinner
  • Wednesday: breakfast, lunch, and morning and afternoon breaks

Please note: Attendees are responsible to make and pay for their own hotel accomodations.

Travel Time
By car, the Westin Verasa Napa is located:

  • 59 miles (70 minutes, depending on traffic) from San Francisco International Airport (SFO)
  • 51 miles (58 minutes, depending on traffic) from Oakland International Airport (OAK)
  • 64 miles (90 minutes, depending on traffic) from Sacramento International Airport (SMF)
  • Map here

Hotel Information

At this time, the Westin Verasa Napa's deluxe rooms are sold out. However, they are offering a discounted rate of $269 per night (rate of $299 on Friday and Saturday subject to availabilty) for their 1 bedroom suitesThis rate is available through Tuesday, March 6 and will be based upon availability after that date. Please call the hotel directly at 888-627-7169 and request the Consortium for Service Innovation rate. Please note that the hotel has a five-day cancellation/change policy (including changes to length of stay), and that the additional $20/night amenity fee includes the following:

  • Underground covered valet parking
  • Guest room wired and wireless standard internet access
  • Local and 800 number calls
  • Complimentary bottle of water each night
  • Access to heated saltwater pool and hot tub
  • Use of the bocce courts, WestinWorkout Fitness Studio, and business center services

Guest Program

Please click here for details on the guest program, which includes the welcome reception on Monday evening, the Silverado Vineyards reception and dinner on Tuesday evening, and buffet breakfasts on Tuesday and Wednesday mornings.  

Dress is business casual.

Cancellation Policy

  • Registration can be transferred to another attendee up to the start of the Member Summit.
  • Cancellations made on or before March 5th will be refunded minus a $175 cancellation fee.
  • Cancellations made between March 6th and March 12th will be refunded minus a $1000 cancellation fee.
  • Cancellations made after March 12th are non-refundable. You will be given a credit for the registration fee, less $1000, which can be used toward another Consortium event. The credit will be valid for one year.

Consortium for Service Innovation Events page

Have questions about Member Summit 2018? Contact Consortium for Service Innovation
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