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Mea Culpa-Teresa Welsh

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First Alliance Title

2755 South Locust Street #150

Denver, CO 80222

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MEA CULPA: Remember your most recent interaction with an angry client. Did it seem like your apology was never good enough? What process do you use to address an unintended error on your part?

Mea Culpa is a systematic approach to relationship recovery after an error in process or communication. After taking this seminar, you will be able to:

-identify the underlying cause for your client's anger

-learn to keep your cool when the heat is on

-use a systematic approach to making a true and meaningful recovery to any injury to your client relationship


Speaker: Teresa Welsh, MD

Dr. Welsh is an internal medicine physician at Colorado Permanente Medical Group, and educator on faculty at University of Colorado School of Medicine with experience in clinician patient communication. She and her husband Lon Welsh support the ongoing education and development of Your Castle Realty and First Alliance Title.


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First Alliance Title

2755 South Locust Street #150

Denver, CO 80222

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