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Mea Culpa - Teresa Welsh

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1777 S. Harrison St., #1100, Denver, CO (Conference Room D)

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Remember your most recent interaction with an angry client. Did it seem like your apology was never good enough? What process do you use to address an unintended error on your part? MIA CULPA is a systematic approach to relationship recovery after an error in process or communication. After taking this seminar, you will be able to:

  • Identify the underlying cause for your client's anger

  • Learn to keep your cool when the heat is on

  • Use a systematic approach to making a true and meaningful recovery to any injury to your client relationship

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1777 S. Harrison St., #1100, Denver, CO (Conference Room D)

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