For many organisations the service desk presents unique challenges:

• Need to up-skill people quickly

• Limited knowledge makes it harder to troubleshoot issues

• Pressure to provide the best support experience for users/customers

This FREE half-day masterclass is for team leaders and support managers, to show how you can use real-time simulation to help your people maintain a high level of skill in solving customer problems.

You’ll experience a new simulation, where every move you make can make the incident better (or not!) and see your results in real time.

Led by Andrew Vermes, who has a 25 year record of helping technology professionals solve problems faster. He received the Contributor of the Year award 2019 at the Professional Service Management Awards last year.

09:30-12:30, followed by a complimentary lunch (optional)