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Maximising Service Desk Capability through Cloud Simulations

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etc.venues Monument

8 Eastcheap

London

EC3M 1AE

United Kingdom

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Find out how real-time simulation can help maintain a high level of skill in solving customer problems

About this Event

For many organisations the service desk presents unique challenges:

• Need to up-skill people quickly

• Limited knowledge makes it harder to troubleshoot issues

• Pressure to provide the best support experience for users/customers

This FREE half-day masterclass is for team leaders and support managers, to show how you can use real-time simulation to help your people maintain a high level of skill in solving customer problems.

You’ll experience a new simulation, where every move you make can make the incident better (or not!) and see your results in real time.

Led by Andrew Vermes, who has a 25 year record of helping technology professionals solve problems faster. He received the Contributor of the Year award 2019 at the Professional Service Management Awards last year.

09:30-12:30, followed by a complimentary lunch (optional)

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Date and Time

Location

etc.venues Monument

8 Eastcheap

London

EC3M 1AE

United Kingdom

View Map

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