Mastering the Customer Journey: Oak Street District

This historic neighborhood, one of Chicago’s most affluent areas, is a popular destination for high-end shopping — particularly, the area around Oak Street. That’s where you’ll find charming, tree-lined streets dotted with luxury boutiques and couture showrooms, all just steps from Michigan Avenue.

Right on Oak Street, you’ll find outposts for some of the world’s top designers, including:

Giorgio Armani, Prada, Chanel, Dolce & Gabbana, Escada, Christian Louboutin, Hermes,Patek Phillipe & Rolex by Razny Jewelers, Harry Winston, Graff, Geneva Seal Fine Jewelry & Timepieces, Buccellati, Morgenthal Frederics, St. John Boutique, Wolford Boutique, Tod’s,Loro Piana, Vince and more.

Each Chicago tour was is created, curated and led by Daniel Hodges (https://retailstoretours.com/pages/about) CEO & Founder of Retail Store Tours. Retail Store Tours is the official store tour of the National Retail Federation Big Show event. Retail Store Tours is available in twenty-five cities including New York, Los Angeles, Las Vegas, Miami, Chicago, Orlando, Fla. and San Francisco, Paris, Provence, France, London, Milan, Rome, Düsseldorf, Germany, Barcelona, Spain,Madrid, Amsterdam, South Korea, Japan, Beijing, Singapore, Shanghai, Bangkok, Kuala Lumpur, Malaysia, Dubai, United Arab Emirates; and Mexico City.

Retail Store Tours are expert led, highly curated, time efficient guided walking tours of cutting-edge stores. Experience the latest technologies, store designs, employee training programs, safe shopping, best practices & much more.

These tours allow attendees to get insider insights, network with peers and stay ahead of industry trends. Programs are created with retailers and designed to deliver impactful unique experiences.

Who should tour?

Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, or retailers who want to stay on the cutting edge.

What will I learn?

Learn seven factors that drive retail success: the human touch, use of technology, store design, brand story, employee training, adaptation to change, and a unique value proposition.

What will the tour be like?

Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, an administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location.

What are the benefits?

Gain insider insights

Hear from industry subject matter experts

Stay in touch with industry trends and technology

Network with your peers