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Master The Disaster Conference

Policyholder Advocates

Thursday, March 2, 2017 at 1:00 PM - Friday, March 3, 2017 at 4:30 PM (CST)

Master The Disaster Conference

Registration Information

Registration Type Sales End Price Fee Quantity
1 Ticket + 1-Year Membership ($1,500 Value)
New Member Special! You get conference admission and Corporate membership listing in our SEO online directory and use of our logo. More info at
Mar 3, 2017 $400.00 $0.00
Current member price. If you sign up as a new member, use this price to purchase additional tickets.
Mar 3, 2017 $99.00 $0.00
Sponsorship Package • Recognized as Conference Sponsor on conference website (logo=hyperlinked to sponsor site) • Speaking opportunity on panel discussions. Limit 4 per panel - Attorney, Public Adjuster, and Contractor • Company sponsorship recognized - Networking events - Reception w/ Bar- Breakfast, Lunch, Coffee and Refreshment Station- All web, press, marketing, and promotional materials – includes social media (you must provide Facebook and/or Twitter IDs) • 1 page promotional insert to be printed and included in Conference welcome packet (must provide e-version of insert 2 weeks in advance) • Showcase your company’s products and services on tables outside of conference room • 3- Conference Passes giving access to all training sessions and networking events. •1 Year Membership •1 Listing in our SEO charged online directory
3d 16h 30m $1,750.00 $0.00

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Event Details

Are you a leading residential or commercial insurance claim professional who serves Policyholders dealing with property damaged by hail, wind, water or fire?

WhoGeneral contractors, restoration companies, public adjusters, roofers, attorneys, appraisers, engineers, agents and vendors.

WhatSuperior education, team building, learn how to effectively and ethically help your business prosper and customers eager to give you referrals.

WhereW Hotel in Dallas, Texas

When: March 2nd and 3rd

WhyGain a competitive advantage by learning how industry leaders settle insurance claims fairly and promptly.  

Limited Seating Available!
Check out our All-Star line up of speakers and educational content.

Thursday, March 2nd 
12:00 pm - 1:00pm Registration

1:00 pm - 4:00 pm  
Dick Wagner - Selling with Storytelling 

Mr. Wagner has served the restoration industry for over 16 years providing disaster recovery services to both regional and national clients.  Wagner brings expertise in Structural Drying, Environmental Inspection, Remediation, and Fire and Smoke Restoration. 

This course is to learn how to engage and sell to your customers by using storytelling. It’s one of the best and easiest ways for learning and remembering.  Learn how to brand yourself an expert, take away your prospects "pain” and why people buy from people – not “companies”. ($495 Value)

4:10 pm - 5:10 pm
Steve Patrick - Overcoming Unreasonable Claims Adjusters 
Win the Claim game by increasing your settlement ratio.  Mr. Patrick teaches contractors, PAs and plaintiff attorneys across the nation how to overcome unreasonable, uncooperative and even unscrupulous carriers.  A former commercial large-loss general adjuster and general contractor, Steve has been doing appraisal dispute resolution for 18 years and has only failed to get GCO&P a total of 7 times in well over 2,000 appraisals.

5:30 pm - 7:00 pm  
Networking Reception
Thank you to our generous sponsors listed below!*

 Friday, March 3rd 


8:00 am - 10:00 am
HAAG Engineering Education
Composition Roofs Damage Assessment

This popular course focuses on assessment of various types of damage to composition roofs. Students learn about manufacture, installation, weathering, and hail, wind, and mechanical damage. We discuss roof inspection and assessment techniques, service life expectations, and proper roof repair methods. We use case studies as damage assessment examples, helpful for experienced professionals and those new to the field. Features a full-color handout with photos and valuable information.  
*2 Hours CE Available ADJUSTER FL, GA, KY, LA, MN, MS, NC, NH, OK, WY, UT, TX  AGENT KY, NC, TX   ($211 Value)

10:00 am - 11:00 am
HAAG Engineering Education
Sudden Damage Vs. Maintenance Issues

Learn how to distinguish between distress caused by “sudden” movements of a structure (settlement, strong wind, earthquakes, etc.) vs. normal material deterioration or shrinkage. This course specifically discusses hurricane/tornado damage, and contrasts it with normal settlement or weathering damage found in a building. Case studies illustrate field inspections and ultimate classification of distress. This course addresses residential and light commercial structures. 
*1 Hour CE Available ADJUSTER AL, AR, DL, FL, GA, IN, LA, MN, MS, NC, OK, TX, UT, WY  AGENT LA, MN, WY  ($105 Value)

 11:00 am - 11:30 am 
David Herring, CEO
Write Loss Inc
Documenting the Loss - Tools and Technology Changing the Industry

David Herring, Founder and CEO of WriteLoss Inc. will discuss large loss technology and. tools being used to document and validate claims.  The discussion will include real claim research and findings surrounding the use of 3D, Thermal, destructive, lab research, and Drone usage.  The discussion will cover how to best outclass the carrier, set the narrative, and shorten the settlement time of the claim.  


 11:30 am - 12:00 pm
Scott Friedson, Executive Director
Policyholder Advocates

 7 Habits of Highly Ethical Insurance Claim Handling Practices
Understanding the roles and boundaries in handling property damage insurance claims is critical to everyone in the industry.  In this valuable session learn how your business can stand above the pack and what you can do to help protect policyholders.

12:00 pm - 1:00 pm
Lunch with Joe Radcliff, CEO & Founder
National Insurance Restoration Council 

Mr. Radcliff shares his David vs. Goliath victory against State Farm in Amercia's largest defamation case ($14.5M) in history.  He brings 23 years of solid experience to the construction industry, including 18 years operating his own construction and insurance restoration company throughout 16 states across the U.S.   Joe recently founded the National Insurance Restoration Council (NIRC) to pave the way in much needed industry reform. The NIRC is a non-profit organization devoted to protecting and educating property owners and restoration contractors when dealing with insurance claims. 

1:00 pm - 1:30 pm
Legal Panel
Unfair Claims Handling Practices

Moderator:  Ken Horne/Chad Wilson Law Center -  Discover the standards for the investigation and disposition of claims under insurance policies. Find out the in's and out's of what guidelines and timeframes insurers must follow and not misrepresent to claimants as well as provide insureds relevant facts or policy provisions relating to coverages at issue.  Attendees will learn how to identfiy acts of bad faith.

1:30 pm - 2:00 pm
Legislative Update
John Black 

Mr. Black/Daly & Black serves on the Board of the Texas Trial Lawyers Association and regularly testifies on behalf of Policyholders.  He will be providing a legislative update on the current issues in our industry.

2:00 pm - 2:30 pm
Public Adjuster Panel
What's up with UPPA?

Moderator:  Rob Kitto Public Adjuster/K2 Consulting, Greg Cassel 2nd Opinion Public Adjusters, Brad Jones/Rooftime General Contractors.  This panel discusses the Unlicensed Practice of Public Adjusting (“UPPA”) which includes negotiating, interpreting policy language, or acting on the behalf of an insured and is considered consumer fraud.  Unfortunately, many contractors are simply unaware of what UPPA is.  Find out when or if you should consider referring your client to a public adjuster and gain a deeper understanding of the roles and boundaries when  handling claims as a team.  We will also discuss if insurers have a duty to report UPPA, what it could mean to you and your business as well as how to avoid UPPA.  Public adjusters are heavily regulated licensed insurance professionals that represent consumers in negotiations of first-party property damage claims with insurance carriers.  Both insurers and departments of insurance have UPPA high on their radars. This valuable discussion will give you practical approach to avoiding pitfalls of UPPA and streamling the claims handling process.

2:30 pm- 3:15 pm
Appraisal - Tool or Weapon?
Shannon Loyd/The Loyd Law Firm

Find out how recent court decisions are gutting consumer protections for insurance policyholders by abusing appraisal. Texas Supreme Court is now considering hearing an appeal on one of her cases that could give the state's highest court an opportunity to resurrect longstanding consumer protections for property-owning consumers and businesses.  Shannon will inform you of what to expect, how much appraisals really cost, why carrier's invoke it and what is a "disinterested party".  

3:15 pm - 4:00 pm
Contractor Panel
How to Scale Your Business With Contractors 
Anthony Delmedico CEO/Storm Ventures Group 

Anthony leads the nation's largest catastophe management and sales consulting organization. He will identify some of the bigger challenges and opportunities and have an open panel discussion about some of the today's hottest topics such as assignment of benefits, appraisal practices, dealing with carrier contractors, state licensing efforts as well as overhead and profit issues.    He will share valuable insight on building a business model to successfully grow your residential or commercial property insurance claim business.

 Limited Seating Available! 

*Event registration, membership dues and donations are tax deductible to the fullest extent allowed by law.


Why should I join Policyholder Advocates and attend the conference? Everyone in the insurance claim industry hears the bad press because of a few unscrupulous contractors, PA's and attorneys. Insurance companies leverage these bad actors every chance they get to attack consumer rights and strip out policy benefits.  Policyholder Advocates was formed in part to to build a national network of legitimate industry professionals who want to help boost their credibility by joining our 501(C)(3) nonprofit and protect the insured by raising awareness for home and business owners of their rights and remedies to settle property damage insurance claims.  Join us and attend the only conference designed to help everyone work together, strengthen consumer rights and cut through insurance claim clutter.

* Can I write off my membership and event registration as a tax deductible expense?  Yes.  Policyholder Advocates is a 501(c)(3) organization. Event registration, membership dues and donations are tax deductible to the fullest extent allowed by law.

How much are rooms at the W hotel?  We have a limited room block with special rates of just $239/Night til Feburary 17th at 5pm. Just go to Book A Room

How much is a membership to Policyholder Advocates and what do I get?  Professional and Corporate memberships range are $200 and $300 respectively however, if you purchase a ticket to attend Master The Disaster you get a free 1 year corporate membership and listing in our directory ($1,500 value). You receive the right to utilize our logo on your marketing material, listing in our SEO optimized professional directory, discounts on education and service providers, networking opporunities, legislative participation activities and more.  Join now to take advantage of our special bundled package which includes membership and admission to our conference.

Are sponsorship opportunities still available?  Yes.  A limited number of sponsorship opportunities are available.  Please see the Sponsor package when registering.

Who can I contact with any other questions?   Dale Thompson at 512-576-9666 or 



W Hotel logo




 Attendance Qualifications

Policyholder Advocates events are open only to those employed by the insurance industry full time and those who, as their primary business, provide goods and services directly to insured policyholders. Others and their associates such as insurance defense attorneys, operators violating insurance code statutes, public adjusters who work directly or indirectly for insurers or contractors convicted of insurance fraud are not invited and may not register nor attend. Any such uninvited person found attending the Conference will be asked to leave and will not receive a refund. Determinations regarding eligibility to attend will be made solely by the Policyholder Advocates. Under rare circumstances, an exception to this policy may be granted if Policyholder Advocates determines that an exception is in the best interest of its members.

Requests for the granting of an exception to the policy must be submitted to Policyholder Advocates in writing. Granting of an exception is valid only if in writing. If you have any questions about this attendance policy or determinations made pursuant to this policy, please contact Policyholder Advocates management in writing as soon as possible.


We are not a law firm or a substitute for an attorney or law firm. We cannot provide any kind of advice, explanation, opinion, or recommendation about possible legal rights, remedies, defenses, options, selection of forms or strategies.

Have questions about Master The Disaster Conference? Contact Policyholder Advocates
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When & Where

W Hotel Dallas
2440 Victory Park Lane
Dallas, TX 75219

Thursday, March 2, 2017 at 1:00 PM - Friday, March 3, 2017 at 4:30 PM (CST)

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Policyholder Advocates

Policyholder Advocates is a nonprofit 501(c)(3) corporation organized and operated for educational and charitable purposes. Our Mission Is To Protect The Insured. We are engaged in two main activities: (1) educational efforts to raise awareness in support of home and business owners of their rights and remedies to settle property damage insurance claims and (2) host conferences and propose public policy development to benefit insurance policyholders to educate consumers, businesses, licensed professionals in the insurance industry to understand the acts and practices in or in relation to the insurance business and administration of insurance claims. Conferences are not limited to one particular trade or profession but include members from various trades and industries with an interest in learning more about insurance and claims administration. 

  Contact the Organizer

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