Conversation is key to build relationships and building relationships build business. Nothing beats a genuine conversations your customer experience that make them wants to come back to your shop for more. What is the best part? It is them refer more friends, family, people around them to patronize your business.

Meaningful and thoughtful communication is an aid to building personal relationships,

Reading ways to start a conversation over the internet or guru books can’t beat getting Real, Practical, Hands-on to learn few tricks to strike a conversation.

What will you Gain?

Pick up techniques to

• Navigate those customer interactions to drive customer communications
• Learn how to turn a conversation ender like "Thanks, I'm just looking" into a conversation starter
• Learn how to turn angry customers to Happy customers
• Become your customers Go-to person

Who will be interested?

• Professionals who newly join the service, and sales industry
• Service professionals who want learn more customer service skills
• Entrepreneurs and business owners who want to learn the art of customer communications

Trainer Profile

Mavis is an entrepreneur and a coach. Being in the service industry for 14 years, she was awarded several accolades. Her latest accolade was Prudential Service Mark which marks excellent service, 100% customer satisfaction and100% repeat business.

Mavis is trained in various business and service excellence framework, communication skills and psychometric profiling tools. Coupled with the keen interest in studying people's behavioral, she helped various communities such as Toastmaster, alumnus and more, to conduct member's profiling, which helps the communities to better strategize their member engagement strategies. Hence, she is able to offer customer profiling data analysis.

Together with TRI Management Consultancy, they work together with companies to enhance their customer success strategies with service design blueprint, analyze engagements gaps, conduct trainings, workshops and talks, and create digital platforms that best suit the company's needs, culture and learning curves.