Question 1

Do I need prior customer service experience?

Accepted Answer

No, this course is suitable for both beginners and experienced professionals.

Question 2

Is this course suitable for all industries?

Accepted Answer

Yes, the skills apply across retail, hospitality, and service sectors.

Question 3

Can this workshop be applied to remote or hybrid teams?

Accepted Answer

Yes, customer service principles can be adapted for any team environment.

Question 4

Will lunch and refreshments be provided?

Accepted Answer

Yes, lunch, beverages, and light snacks are included.

Question 5

Will I receive a certificate?

Accepted Answer

Yes, a Course Completion Certificate will be provided.

Question 6

Will I learn how to handle difficult customer complaints?

Accepted Answer

Yes, there’s a dedicated module on complaint handling and problem resolution.

Question 7

Does the course include role-plays or practical exercises?

Accepted Answer

Yes, participants will engage in interactive role-plays, case studies, and simulations.

Question 8

What is the refund policy?

Accepted Answer

You are eligible to request a refund up to 7 days before the event.

Question 9

Can I develop a personal action plan during the course?

Accepted Answer

Yes, there’s a module focused on creating a personalized service improvement plan.

Question 10

Is this workshop suitable for supervisors and team leads?

Accepted Answer

Absolutely, it’s designed for frontline staff and supervisors responsible for service teams.

Question 11

Will the course help improve customer satisfaction and loyalty?

Accepted Answer

Yes, modules cover techniques to exceed expectations and foster repeat business.

Question 12

Will the course help improve customer satisfaction and loyalty?

Accepted Answer

Yes, modules cover techniques to exceed expectations and foster repeat business.

Master Customer Service & Complaint Handling – 1 Day Workshop in Mandurah