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Mapping Services Workshop

Civic Service

Wednesday, July 2, 2014 from 10:00 AM to 12:00 PM (EDT)

Ticket Information

Type Remaining End Quantity
Civil Servant 8 Tickets Ended Free  

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Event Details

Government is ultimately a service provider. New York City's government provides public services in the form of public safety, garbage removal, affordable housing, roadways, and much more. However, services are difficult to evaluate and visualize, as each service consists of multiple stakeholders and many moving parts.

In this workshop, we will identify the sequence of actions and interactions that make up a public service. We will map the current service journey, share techniques for co-designing an optimized customer experience, and then prototype our new public service.


Note: Space is limited. If you register, please make every effort to attend.

**The event will be held in the Citywide Training Center on the 24th floor of 1 Centre St.**

What You'll Learn:

1. Journey Mapping - Visualize the actions and interactions that make up a service experience.

2. Co-Design - Develop ideas for innovating and improving upon the existing service experience.

3. Prototyping - Simulate a new customer experience to see how the service looks, feels, and works.

Workshop Facilitators:

Elliott Montgomery | Parsons DESIS

Ben Winter | Parsons DESIS

Mike Varona | Parsons DESIS

Have questions about Mapping Services Workshop? Contact Civic Service
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When & Where

DCAS Citywide Training Center
24th Floor
1 Centre St
New York, NY 10007

Wednesday, July 2, 2014 from 10:00 AM to 12:00 PM (EDT)

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Civic Service

Civic Service inspires, trains & connects civil servants to create better public service outcomes and experiences for their constituents. Civic Service is an initiative from the Parsons DESIS Lab.

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