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MANILA: Customer Experience Innovations: Looking from Outside to Inside

Bay Hewitt - Manila Branch

Saturday, November 17, 2018 from 9:00 AM to 6:00 PM (Philippine Standard Time Philippines Time)

MANILA: Customer Experience Innovations: Looking from...
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Type End Quantity
PHP 8,888.00 - Pay by Credit Card
If you have chosen to pay using a credit or debit card, please don't forget to complete your payment within 8 hours by visiting our credit/debit payment page at http://www.bayhewitt.com/p/pay-by-credit-or-debit-card.html. You should get instant confirmation and your seat/s are guaranteed as soon as you have completed your credit card payment.
Nov 17, 2018 Free  
PHP 9,000.00 - Pay by Cash/Check via Bank Transfer
If you're paying by cash or check by bank transfer, please don't forget to make the payment within 24 hours to any of our bank accounts: Bank: Security Bank Account Name: Bay Hewitt Learning and Consulting Account Number: 0132-047761-200 Branch: Mandaluyong-EDSA Bank: Bank of the Philippine Islands (BPI) Account Name: Bay Hewitt Learning and Consulting Account Number: 1899-6530-05 Branch: Mandaluyong-Pioneer
Nov 17, 2018 Free  
PHP 10,000.00 - Pay During the Learning Workshop - Seats not Guaranteed
We do not guarantee seats for walk-ins so you're encouraged to make that payment right away.We encourage you to prepay your tickets prior to the event to save! If you have a credit card, you may use the same to get a considerable discount, instant confirmation, and a guaranteed seat! Should you wish to pay by cash or check using bank transfer, you may do so by making the deposit to any of our bank accounts. Payment during the learning workshop does not guarantee your seats and you won't be notified in case of cancellations and/or schedule changes.
Nov 17, 2018 Free  

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Event Details

Customer service is a thing of the past! We now call it customer experience!

OVERVIEW

You've probably heard of the words "Customer Service" so many times and you've probably attended numerous trainings on it as well yet your level of customer satisfaction is still low. Wondering why? Many people out there seem to think of customer service only as a concept but have difficulties seeing it through execution. In this one-day learning session, participants will learn and understand the new trends in customer service. The saying "The customer is always right." has already become passé. Today, successful organizations embrace the philosophy "The customer does not have to be right." In fact, we don’t even say customer service anymore, we say “Customer Experience.” Find out what exactly that means in this learning event.

In this session, learn about the Customer Experience Ecosystem and the Six (6) Disciplines of Customer Experience. By doing so, you will help transform an age-old “customer service system” into a living and breathing Customer Experience Ecosystem.
 

IS IT RIGHT FOR ME?

Is it right for you? If you or your organization is looking for a better way to increase your customer experience scores, then this is the training for you. Forget about old concepts of customer satisfaction, customer retention or customer loyalty; in this session, you are going to learn about a Customer Experience Ecosystem that will encompass all theories and concepts on customer service. By the way, we won’t call it customer service anymore, we will say “Customer Experience.”

For those wishing to learn or improve their knowledge of current Customer Experience Systems, this is the program for you. If you are a team leader, supervisor, manager, senior manager, or director from operations, sales, training, quality, or any other department that has, in some way or another, direct or indirect impact on customer experience, then you have come to the right place. You must attend this training!
 

WHAT WILL I LEARN?

  • Appreciate the value of customer experience by differentiating customer service from customer experience;
  • Use the Customer Experience Ecosystem map to assess the strengths and weakness of a service design and find out ways to improve the same;
  • Build a living, breathing, and thriving Customer Experience culture and business system using the six disciplines of customer experience;
  • Use the Four Adoption Levels of Customer Experience Practices to improve, transform, and sustain current customer service systems;
  • Set customer experience “transformation priorities” in one’s own company or organization
     
WHAT WILL IT COVER?
  • Customer Service vs. Customer Experience
  • The Value of Customer Experience
  • The Customer Experience Ecosystem
  • How Customer Experience Transforms Companies: Case Studies
  • The Natural Path to Customer Experience Maturity: I-T-S
  • The Four Adoption Levels of Customer Experience Practices
  • Setting Your Transformation Priorities
  • The Rise of the Customer Experience Champion
  • A Framework For Your Company: Workshop
     
WHAT'S INCLUDED?
  • Meals Galore: AM and PM Snacks, Lunch
  • Special Bay Hewitt Learning Kit
  • Certificate of Completion in a Hard-bound Holder - You'll never get this elsewhere!
  • Unlimited LEARNING from our expert speaker/s
  • Unlimited consulting by email and helpdesk channels
     
BAY HEWITT PUBLIC LEARNING POLICY
  • Bay Hewitt reserves the right to cancel learning programs, workshops, seminars or conferences due to force majeure or Acts of God (i.e. severe weather conditions). In cases like this, the program will be re-scheduled to another date and time. We will make every effort to notify all registrants.
  • Bay Hewitt reserves the right to cancel learning programs, workshops, seminars or conferences due to unforeseen circumstances or for lack of participation or required headcount. We will make every effort to notify all registrants. We require at least ten (10) participants to run each workshop; we encourage you to invite your colleagues at work, friends, and/or family members to meet this requirement.
  • For our full Bay Hewitt policy on public learning events, please visit: http://www.bayhewitt.com/2013/07/bay-hewitt-policy-on-public-learning.html



Have questions about MANILA: Customer Experience Innovations: Looking from Outside to Inside? Contact Bay Hewitt - Manila Branch

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When & Where


Globe Telecom Plaza 1 Pioneer St Cor Madison Mandaluyong Cit
Pioneer Street
Mandaluyong, NCR
Philippines

Saturday, November 17, 2018 from 9:00 AM to 6:00 PM (Philippine Standard Time Philippines Time)


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Organizer

Bay Hewitt - Manila Branch

Bay Hewitt is a leading Philippine provider of business consulting, learning/training and development solutions, and performance management tools for global companies, government and educational institutions, and small to medium scale businesses. As a reliable partner for our clients, we deliver professional training and improve business performance through innovative solutions. Bay Hewitt's experience, ability, and dependability have made us the partner of choice for large companies in the Philippines. We provide organizations with a new level of visibility to help them make more informed business decisions and increase total growth.

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MANILA: Customer Experience Innovations: Looking from Outside to Inside
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