Managing Workplace Communication

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600 Blair Park Rd

600 Blair Park Road

Suite 100

Williston, VT 05495

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Eventbrite's fee is nonrefundable.

Event description
This is essential communications training for HR Managers, Supervisors, Team Leaders, Presidents and others.

About this Event

Disputes in the workplace are inevitable. Differences in beliefs, values, individual needs, combined with a lack of awareness about how to navigate those differences can often lead to discord and poor performance. In this training, you will look in-depth at your individual conflict style, dispute intervention processes and learn various skillsets for communicating more effectively for your team's cooperation and success. Through a variety of individual and group exercises, reading hand-outs and discussions, you will deepen your awareness of conflict prevention and intervention tools and build your capacity for using these strategies to maintain strong working relationships that maximize your group's potential.

Particular Objectives:

- To explore individual communication styles and the ways your own behavior both helps and hinders your effectiveness in managing disputes with coworkers and customers.

- To gain skills for more effective intervention and navigation of conflict when it occurs with coworkers and customers.

- To build a basis of understanding and familiarity around various dispute resolution practices and processes (dialogue, negotiation, mediation).

- To develop basic conflict intervention skills including effective listening, reframing, asking the right questions, and differentiating between positions and interests.

- To increase levels of collaboration and mutual support with coworkers and customers by way of practicing needs-based conversations.

- To proactively design and develop a dispute management system to effectively intervene in conflicts.

- To assess potential for workplace violence and appropriate safety responses.

Cost: $60 per person

Presenters: Ben Bosley has 10+ years, mediation, training & leadership advising & Brian Miller has 10+ years police crisis negotiating, training and mediating.

We also provide trainings at any remote location, if you have group participants, it can be conducted at your company premises on your preferred dates.

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Date and Time

Location

600 Blair Park Rd

600 Blair Park Road

Suite 100

Williston, VT 05495

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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