If you want to manage people and get the most results from them, whether you’re a manager or a staff person, you must know how to resolve the inevitable conflicts that occur on the job; especially with difficult people.
This workshop teaches you six (6) conflict resolution techniques you can confidently use to resolve conflicts with managers, staff, co-workers, suppliers and customers. You will learn how to communicate more effectively with all types of people to win cooperation, influence management and co-workers, win their respect and overcome stereotypes.
Whether you have a basic or advanced understanding of conflict resolution skills, you will learn “state-of-the art” communication techniques necessary to inspire teamwork, motivate people toward a goal, tie company and employee interests, enlist support from upper management, sell customers more effectively, and get what you want accomplished. After this 3-hour workshop, you will have the conflict resolution techniques necessary to be more effective and successful at managing people and conflicts.
Presented by SCORE member Larry Schwimmer
Pre-registration is required. The preferred form of payment is online via Eventbrite. However, if this is not possible, then a check or money order will be accepted. If the payment is made in cash, it will have to be exact since the SCORE office does not have access to change. If change is needed then the attendee will have to get the change needed at one on the retail stores on the first floor so the exact amount can be paid.
SCORE’s refund policy:
SCORE will refund any registration fee when advised prior to the event that the attendee wishes to cancel for any reason SCORE will also refund any registration fee for an event that is cancelled by SCORE. SCORE will always agree to transfer a registration to a subsequent workshop of the registrant’s choosing.
If a request for refund is made subsequent to the class, SCORE will make a determination as to the justification for that refund.
When & Where
SCORE San Francisco
SCORE is a resource partner with the Small Business Administration providing training and free counseling for new and existing businesses
For classes given by SBA at the San Francisco Entrepreneur Center, go to www.sbatrainings.eventbrite.com