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MANAGING DIFFICULT CUSTOMERS & COMPLAINTS

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ATCEN Learning Centre, Damansara Perdana

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Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers be managed well.

The Managing Difficult Customers and Complaints Workshop looks into outcomes where a customer is irate and has become difficult. This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship and in the process enriching it with powerful Service Recovery actions.

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ATCEN Learning Centre, Damansara Perdana

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