A$457.31

Managing Difficult Conversations

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Location

State Library of Western Australia

25 Francis Street

Perth, WA 6000

Australia

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Refund Policy

Refund Policy

No Refunds

Event description

Description

InterACT specializes in helping people communicate more effectively at work. Our training programs and role play solutions provide hands on experiences for employee development.

Our professionally trained corporate role play actors bring to business theory to life and help you overcome your biggest communication and leadership challenges.

1-DAY WORKSHOP MANAGING DIFFICULT CONVERSATIONS

Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.

Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.

This highly interactive and engaging 1 day course empowers professionals to handle difficult conversations with ease to achieve professional success.

After completing this course, you will have learned to:

  • Establish the intent of the conversation

  • Identify the desired outcome

  • Listen actively

  • Understand and analyse the other person

  • Turning arguments into discussions

  • Dealing with strong feelings

  • Delivering bad news

  • Creating a win-win: achieving resolution

Each person will identify:

  • What they are taking away from the Managing Difficult Conversations course

  • What specifically they know they will use

  • Where they will practise


We will give out two InterACT documents to support the course.

We look forward to seeing you so book your spot today.

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Date and Time

Location

State Library of Western Australia

25 Francis Street

Perth, WA 6000

Australia

View Map

Refund Policy

No Refunds

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