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Managing Conflict (Full Day)
Fri, March 24, 2017, 10:00 AM – 4:30 PM EDT
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. On successful completion of this course, students will be able to: develop skills to assess a conflict situation and monitor their reaction to the conflict; utilize effective communication techniques to manage conflict in a proactive manner, and resolve conflict through identifying its source, and determining and implementing the best solution.
Instructor: James Hannon, The Training Associates
Location: The Enterprise Center at Salem State University
NOTE: A parking permit will be emailce to all registered/paid participants shortly before the day of the program.