About this course
Difficult people can create a challenging working environment that can lead to conflict, friction, distrust, or lack of effective working dynamics.
Conflict in itself may not be an entirely negative aspect as when dealt with properly it can result in increased understanding, group cohesion and improved knowledge. However, when managed in the wrong way, real and legitimate differences between people can quickly spiral out of control.
It is useful to understand different types of conflict and characteristics of difficult people and how to best to resolve and deal with situations in such a way that team member’s benefit from the process.
What you will gain:
- A recognition of the signs of developing conflict
- Strategies to work with a challenging member of staff
- An insight into personality types and their preferred styles of working
- A plan of action to move the situation forward
Who this course is suitable for
Anyone dealing a person they deem to be ‘difficult’
Managers working with conflict within a team