Maine Township's 34th annual Agency Day will feature workshop entitled What It Takes to Deliver Exceedingly Exceptional Customer Service presented by industry consultant Scott Chovanec. Registration deadline is April 25.
8:30 AM - Breakfast and Registration
9:00 AM - Program and Presentations
12:00 PM - Luncheon and Networking
Are you delivering the level of customer service that is so exceptional, so different, that others constantly talk about you in a most positive way? Your customers are your greatest marketing avenue; however, there is often a gap between perception and reality in the delivery of exceedingly exceptional service. You are in the "memory management" business and customers remember the beginning and end of every visit…of every experience! Seldom do you get a second chance to make that first impression.
From data collected on over 1,100 customer service audits performed across the nation, this interactive session focuses on exceeding expectations by investigating best practices and standards that work. Service "value adds," identifying what patrons want before they ask, turning complaints into opportunities, and retaining customers are a few of the key components of this mini-workshop that will help you gain a competitive advantage in your organization.
Scott's presentation will be personalized based on feedback received from attendees prior to the event, and several valuable prizes will be given away to those who share their input when they register.
Scott Chovanec, MS, MA, MBA, FAWHP serves as president of Scott Chovanec & Associates, Inc., an innovative consulting practice providing strategic solutions, thought leadership, and decision support for health care markets and the recreation, fitness, and wellness industry. Scott's focus is on helping companies attain excellence in customer service and, to that end, has performed over 1,100 customer service audits on multiple business segments. Scott helps organizations bridge the gap between perception and reality in their overall service, operation, and business performance. He has assisted top companies achieve the highest levels of service quality for their customers.
With extensive experience serving Fortune 500 companies, Scott has held senior level positions in consulting, management, and new business development for several award-winning organizations. He holds four master's degrees including an MBA in finance, and is currently on the Board of Directors for a large suburban hospital where he has led philanthropic efforts and contributed to several strategic customer service initiatives. Scott serves as Advisor for the Medical Wellness Association and has served as Vice President - Finance for the International Association for Worksite Health Promotion where he earned Fellow status.
Scott is a selected member of both the International Who’s Who of Professionals and Strathmore’s Who’s Who Registry of Business Leaders, being recognized for his professional, academic, and civic leadership and achievements. In all, Scott has over 40 years experience in both educational and administrative aspects of fitness and health promotion.
Scott is a requested presenter, delivering more than 1,000 motivating seminars, workshops, and keynote presentations to businesses, national and international trade shows, and conferences of all types. Scott has authored numerous articles, book chapters, and scholarly research.
Residing in Highland Park, Scott has been a Commissioner and President for the Park District of Highland Park. An active marathoner and triathlete, he was the Midwest Triathlon Champion and has attained a Top Ten national ranking. He was selected as a Top Presenter by the Athletic Business Conference in 2013; was named Illinois Administrator of the Year by the Illinois Association of Health Physical Education Recreation & Dance in 2015; and was honored as a Park Ridge Chamber of Commerce Community Star Award recipient in 2015.
To help increase awareness of local community resources, the first ten agencies to respond will have three minutes each to share their mission and services with those in attendance during the morning program. Everyone is encouraged to bring brochures, flyers and business cards to display on our information tables and to use for networking purposes.
$20/person - includes breakfast, lunch, and 2.0 CEUs for social workers, professional counselors, marriage and family therapists, psychologists, and nurses.
Special thanks to Chicago Behavioral Hospital and Des Plaines Community Foundation for their generous sponsorship of this event to help offset costs.
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When & Where
Maine Township is one of thirty townships in Cook County. Maine Township contains portions of the Chicago suburbs of Des Plaines, Park Ridge, Niles, Glenview, Morton Grove, and Rosemont. The township also contains unincorporated sections which mostly use a Des Plaines mailing address. Founded in 1850, Maine Township is the oldest unit of local government in the area. During its existence, it has seen its surroundings grow from a predominantly rural farming community to a major metropolitan area with some 135,000 residents.
Maine Township exists to serve the needs of its residents. Some of the services Maine Township provides include temporary financial assistance for financially distressed residents, advocacy services, and a food pantry; affordable counseling for youth and families along with a host of educational groups and activities for youth; senior services providing a variety of activities, trips, and recreational programs for seniors; assistance with property tax assessment appeals and exemptions; a central location for voter registration, passport and vehicle sticker purchases; code enforcement to monitor compliance with local code ordinances; and a local office of emergency management ready to respond in case of local emergencies or crises.