Free

London Complaints Working Group

Event Information

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Date and Time

Location

Location

The Oval

Kennington Oval

London

SE11 5SS

United Kingdom

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Event description

Description

Aptean Complaints Working Group is Heading to London!

This free event is a chance to discuss industry topics and best practice, along with regulation and agenda items raised by attendees. The event will take place under Chatham House Rule meaning that as an attendee you can openly discuss your pains without fear of being publicly quoted.

Past topics for discussion have included:

· The Definition of a Complaint

· Vulnerable Customers

· Complaint Compensation

· Governance: MI and RCA

· Reporting


Spaces are limited to ensure vocal discussion, so register today to save your place.



Agenda

12:30 - 13:30: Networking Lunch

13:30 - 15:00: Discussion Session One

15:00 - 15:20: Break

15:20 - 16:00: Huntswood Presentation - 2019 Complaints Review

16:00 - 16:30: Discussion Session Two



Aptean’s chair will provide topics as a guide, but a large part of the discussion will be driven by what you want to hear more about; this may be others' opinions on regulation or an experience you'd like to share.

Madeleine Skillen from the EMEA Marketing team will be coordinating this event. If you have any questions or would like to suggest a discussion topic, then she can be contacted by phone: +44 (0)1604 614 189 or email: madeleine.skillen@aptean.com.

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Date and Time

Location

The Oval

Kennington Oval

London

SE11 5SS

United Kingdom

View Map

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