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ODR 2014

Wednesday, June 25, 2014 at 9:00 AM - Friday, June 27, 2014 at 7:00 PM (PDT)

Livestream Registration (Free)

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What is ODR 2014?

An International Conference on Online Dispute Resolution | ODR2014 will bring together the technology and dispute resolution communities, legal practitioners, mediators and other ADR professionals, academic researchers, financial institutions, ecommerce companies and social media companies, members of judiciaries worldwide, and social justice advocates using innovative technologies to leverage change.

Can't attend ODR2014 in person? Sign up for a Livestream ticket for free and we will send you a link to watch the events as they unfold. 


**Note: Only selected conference events will be livestreamed.


Saturday, June 21st- Sunday June 22nd

Tech for Justice Hackathon, Code for America, San Francisco

Wednesday, June 25th

Breaking Mad: How the Collaborative Economy’s Best Companies are Turning Customer Disputes into Brand Gold

UC Hastings, SF

(bus transfer available to San Francisco from Palo Alto)

8:45am       Breakfast/Registration

9:30am        Conference Welcome – Sheila Purcell, Dean Frank Wu, UC Hastings College of the Law

9:45am        Welcome -  Ruth Glick, Chair, ABA Dispute Resolution Section

10:00am       Best Practices for Resolving Customer Issues – Colin Rule, COO, Modria

10:15am    Consumer Protection in the Collaborative Economy – Amanda Long, Director General, Consumers International

10:30am       Increasing Trust through Resolving Issues

Monroe Labouisse, Director of Customer Service and Trust and Safety, AirBnB
Nicolas Waldmann, Head of Trust & Safety, TaskRabbit

11:00am       Coffee Break

11:15am       Managing Reputation and Resolving Issues

Brian Burke, Director of Feedback, eBay

12:15pm       Lunch

Keynote Conversation: Mitch Kapor (interviewed by Leah Wing)

1:30pm        Resolving Employer/Freelancer Disputes

Denise Aptekar, Elance/odesk

2:00pm        Best Pratices in Responding to Customer Issues

Jo DeMars, CEO,

2:30pm        Resolving Buyer/Seller Disputes

John McDonald,

3:00pm        Coffee Break

3:15pm        Bullying, Harrassment, and Customer Satisfaction

Dave Steer, Director of Public Policy, Mozilla

4:45pm        Top hackathon teams present ideas from Tech for Justice Hackathon: Ignite-style 5 minute presentations. Awards Presented by Jim Silkenat, President of the ABA

5:30pm-7pm    Speaker & Hackathon Winner Reception, UC Hastings Skyroom (Invitation only)

(bus transfer available from San Francisco to Palo Alto)

Thursday, June 26th - Friday, June 27th

ODR 2014, Stanford University

Thursday, June 26th

8:30am        Breakfast/Registration

9:00am        Welcome – Jan Martinez, Dean Mary Elizabeth Magill, Stanford Law School

9:15am        State of the Field: Online Dispute Resolution

Ethan Katsh, Director, National Center for Technology and Dispute Resolution

9:30am       Legal Disruption and ODR, Charley Moore, CEO, Rocket Lawyer

9:45am          Keynote: India Johnson, CEO American Arbitration Association (interviewed by Colin Rule)

10:45am       Platform demo: Modria New York No Fault Insurance Process

11:00am       Coffee Break

11:15am       ODR and Commercial Arbitration, Moderated by Orna Rabinovich-Einy

John Pardun, JAMS
Beth Trent, CPR
Vikki Rogers, Pace University School of Law

12:15pm       Lunch

Keynote: Jim Silkenat, President of the ABA
Platform demo: Hackathon Winner

1:30pm       Resolving Privacy Issues

Demetrios Eleftheriou, Senior Counsel, Privacy and Data Security, EMC Corporation

2:15pm       Patent/IP disputes

Robin Feldman, Director, Institute for Innovation Law at UC Hastings College of the Law
Kent Walker, General Counsel, Google

3:00pm        Coffee Break

3:15pm       Breakout Sessions:

Employer/Freelance Online Arbitration – Michael Culver, GC eLance
ODR Ethics – Harold Coleman and Susan Exon
Family and Divorce ODR – Jin Ho Verdonschot and Peter Salem

4:30pm       Platform demo: Smartsettle

5:00pm       ODR and the Future of Legal Education and Practice

Moderated by Jeff Aresty, President of the Internet Bar Organization
Edward Hartman, Chief Product Officer, Legalzoom
James Silkenat, President, American Bar Association
David Bilinsky, Law Society of British Columbia
Lisa Kloppenberg, Dean and Professor of Law, Santa Clara Law School

Offsite dinner

Friday, June 27th

9:00am       Welcome to Day Two – Jan Martinez, Director, Gould Negotiation and Mediation Program at Stanford Law School

9:15am       ODR and Consumer Protection, Amanda Long, CEO of Consumers International (interviewed by Amy Schmitz)

9:45am      UNCITRAL’s ODR Working Group

Julia Salasky, UNCITRAL

Pablo Cortes, University of Leicester

Amy Schmitz, University of Colorado Boulder School of Law

10:15am      Platform Demo: Youstice

10:15am       ODR and Government (Local, State, and Federal Agencies)

Grande Lum, Community Relations Service, US DOJ

A.J. Groeber, ‎Executive Director, Ohio Board of Tax Appeals

11:15am      ICT and Environmental/Multiparty Disputes

Scott Fulton, Former General Counsel, US EPA
Jason Gershowitz, Senior Collaborative Technology Associate, Kearns & West
Amanda Cravens, Stanford School of Earth Sciences

12:00pm       Using ODR in the Courts

Tom W. Bell, Fowler Law School, Chapman University – Making ODR the Default for all Commercial Law in a Honduran ZEDE
Bachar Daher, University of Montreal, ODR project with Quebec Department of Justice
Ayelet Sela, Stanford University

12:30pm       Lunch

1:30pm       Keynote Interview: Geoff Brigham, GC Wikimedia (interviewed by Rob Chesnut)

Platform Demo: Pactanda

2:15pm       Breakout Sessions

ODR and Social Networks – Chris Peterson, MIT Center for Civic Media
Teaching, Training & Research in ODR – David Larson, Bill Warters

3:00pm       Coffee Break

3:15pm       ODR and Human Rights Disputes

Isabella Bunn, ABA Rule of Law, International Section
Peter Phillips, NYLS
Michael Pates, Center Human Rights Executive Director

4:15pm       The State of International ODR

Tsisana Shamlikashvili, Russia
Ana Goncalves, Portugal
Ije Ononogbu, Nigeria
Alberto Elisavetsky, Argentina

5:00pm       Conference Wrap Up

6:00pm       Final reception: Stanford University Courtyard



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