$449

Listen Up! Increase Productivity, Build Engagement, Avoid Misunderstandings

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Location

Charlotte Country Club

2465 Mecklenburg Avenue

Charlotte, NC 28205

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Description

This program will focus on one of the most critical skills for managers and executives, listening. While the most
admired managers are good listeners, others take short cuts when it comes to listening fake attention, make
assumptions, rehearse responses, fade in and out of conversations, and fail to retain pertinent information.
Effective leaders understand the power of listening strategically to build key relationships and influence others.
In this workshop, diagnose your own listening skills and practical listening techniques for becoming an authentic leader. Participants learn the secret to better listening, how to reduce the costs of poor listening, use inquiry to your advantage, gain attention and when NOT to listen.

DISCUSSION TOPICS

Effective Listening: Leaders in the Making
Irritating Listening Habits
When listening is important
Costs of breakdowns and misunderstandings
Dangerous Listening Assumptions
PIER Listening Model
Discovery: Listening Diagnostics and Awareness
Willing yourself to listen
Listening Comprehension Skills
Watson-Barker Listening Test
Listening Preferences
Listener Preference Profile

Development: Individual Improvement Strategies
Open-Check-Close Continuum
▷ Inquiry versus Advocacy

▷ Listening Engagement and Levels
Design: Leader Strategies and Applications
▷ Listening Leader Best Practices
▷▷▷ Bridging the Cultural Divide: Gender and Generational Differences
▷ Getting Others to Listen
▷ Identifying and Adapting to Listener Other’s Preferences
Building Presentations with Listeners in Mind (face to face and virtual)
Listening to Others
Employee Engagement and Innovation
Team Listening and Coaching
Building Your Personal Listening Playbook

TARGET AUDIENCE

Front and Mid-level leaders

SPEAKER BIO

Kittie Watson is the President and founder of Innolect, and has a passion for “Growing the Leader in Everyone.” With a deep appreciation for the challenges faced by executives in high-stakes settings, she focuses on mission-critical business needs. Her expertise in transformational change, strategic communication, talent development, executive assessment and coaching is valued by Fortune 500 and diverse companies such as Bayer, Entergy, Cricket, Pfizer, Zoetis, Carolina’s Healthcare, Compass and Southern Company.

As one of the first and youngest female chairpersons at Tulane University, Kittie is among the top 25 most prolific women writers in communication. She has authored or co-authored 15 books, numerous articles, and been featured on ABC’s 20/20.

EVENT FAQs

Arrival Time

Please plan to arrive by 8:30 am to relax and enjoy coffee, juice, English muffins, yogurt, fresh fruit and the peaceful club grounds before we begin.

What does the registration fee include?

The registration fee includes refreshments throughout the day, plated luncheon and all session materials.

Transfer and cancellation policy

You may transfer your registration to a future seminar, send someone to take your place or cancel without penalty at any time up to 72 hours prior to your seminar. If you provide us less than 72 hours notice, or fail to attend, you will be liable for the entire program fee.




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Date and Time

Location

Charlotte Country Club

2465 Mecklenburg Avenue

Charlotte, NC 28205

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