Actions and Detail Panel
Listen Up! Increase Productivity, Build Engagement, Avoid Misunderstandings
Wed, September 13, 2017, 9:00 AM – 4:00 PM EDT
This program will focus on one of the most critical skills for managers and executives, listening. While the most
admired managers are good listeners, others take short cuts when it comes to listening fake attention, make
assumptions, rehearse responses, fade in and out of conversations, and fail to retain pertinent information.
Effective leaders understand the power of listening strategically to build key relationships and influence others.
In this workshop, diagnose your own listening skills and practical listening techniques for becoming an authentic leader. Participants learn the secret to better listening, how to reduce the costs of poor listening, use inquiry to your advantage, gain attention and when NOT to listen.
► Effective Listening: Leaders in the Making
▷ Irritating Listening Habits
▷ When listening is important
▷▷▷ Costs of breakdowns and misunderstandings
▷ Dangerous Listening Assumptions
▷ PIER Listening Model
► Discovery: Listening Diagnostics and Awareness
▷ Willing yourself to listen
▷ Listening Comprehension Skills
▷▷▷ Watson-Barker Listening Test
▷ Listening Preferences
▷▷▷ Listener Preference Profile
► Development: Individual Improvement Strategies
▷ Open-Check-Close Continuum
▷ Inquiry versus Advocacy
▷ Listening Engagement and Levels
► Design: Leader Strategies and Applications
▷ Listening Leader Best Practices
▷▷▷ Bridging the Cultural Divide: Gender and Generational Differences
▷ Getting Others to Listen
▷▷▷ Identifying and Adapting to Listener Other’s Preferences
▷▷▷ Building Presentations with Listeners in Mind (face to face and virtual)
▷ Listening to Others
▷▷▷ Employee Engagement and Innovation
▷▷▷ Team Listening and Coaching
► Building Your Personal Listening Playbook
► Front and Mid-level leaders
Kittie Watson is the President and founder of Innolect, and has a passion for “Growing the Leader in Everyone.” With a deep appreciation for the challenges faced by executives in high-stakes settings, she focuses on mission-critical business needs. Her expertise in transformational change, strategic communication, talent development, executive assessment and coaching is valued by Fortune 500 and diverse companies such as Bayer, Entergy, Cricket, Pfizer, Zoetis, Carolina’s Healthcare, Compass and Southern Company.
As one of the first and youngest female chairpersons at Tulane University, Kittie is among the top 25 most prolific women writers in communication. She has authored or co-authored 15 books, numerous articles, and been featured on ABC’s 20/20.
Please plan to arrive by 8:30 am to relax and enjoy coffee, juice, English muffins, yogurt, fresh fruit and the peaceful club grounds before we begin.
What does the registration fee include?
The registration fee includes refreshments throughout the day, plated luncheon and all session materials.
Transfer and cancellation policy
You may transfer your registration to a future seminar, send someone to take your place or cancel without penalty at any time up to 72 hours prior to your seminar. If you provide us less than 72 hours notice, or fail to attend, you will be liable for the entire program fee.