Leveraging Telehealth for Behavioral Health in Challenging Times

Join us in a discussion on how crisis line services can assist in closing gaps and build bridges for people who experience mental, emotional, and behavioral health and substance use concerns which do not replace community services, but fill in the gaps and create connections to support people in communities.

We will hear from two speakers: Molly Brack, Clinical Director at the Agora Crisis Center and Wendy Linebrink-Allison, Program Manager of the NM Crisis Line.

Also joining us is Elizabeth Glantz, 988 Project Manager with NM Behavioral Health Services Division. Elizabeth will provide an overview of the State of New Mexico’s Behavioral Health Services Division’s approach to 988 and how they are implementing the Crisis Now crisis response model in alignment with the 988 roll-out.

Speakers:

Molly Brack, Clinical Director - Agora Crisis Center

While earning her M.A. in Counseling from the University of New Mexico in 1991, Molly Brack began volunteering at the Agora Crisis Center to learn about crisis intervention and communication as well as a way to contribute to her community. In 2000, she became the Clinical Director of the Crisis Center and has since been responsible for supervising staff and volunteers, and for outreach and public education throughout New Mexico. Molly has served on multiple boards and community action committees and serves as a consultant for organizations seeking professional training on supportive listening skills, self-care, and suicide awareness and intervention.

Wendy Linebrink-Allison, Program Manager - NM Crisis Line

Wendy Linebrink-Allison is the Program Manager at ProtoCall Services, Inc. supporting the 988 New Mexico array of services. She earned her Masters in Social Work and her Masters in Business Administration at New Mexico Highlands University, is certified as a National Peer Support Specialist and credentialed as a prevention trainer for multiple behavioral health curriculums. She has worked in behavioral health for 16 years, is a member of the New Mexico Association of Addiction Professionals (NMAAP) and the New Mexico Leaders in Recovery group, and a participant in several community associations and coalitions. Wendy is often found collaborating with others and sharing real-world experiences to support behavioral health advocacy efforts, the development and enhancement of community strategies, creating links between crisis response and community services, and providing community education that facilitates paths to wellness.

Elizabeth Glantz, 988 Project Manager - NM BHSD

Elizabeth Glantz has spent the majority of her career building relationships based on mutual respect and trust while embracing a solution-focused approach to overcoming obstacles. She has been with the State of New Mexico’s Behavioral Health Services Division (BHSD) since 2021 where she aims to improve the lives of New Mexicans by applying her social work skills on a macro level. She is passionate about serving marginalized populations and underserved communities and actively seeks to collaborate with colleagues and stakeholders alike to overcome barriers within programs and policies. In Elizabeth’s newest role as the 988 Project Manager, she ensures all tasks related to 988 are progressing as intended, as well as managing the State’s Crisis Now initiative, which is being developed to expand the State’s behavioral health crisis response system.

Hosted by the New Mexico Telehealth Alliance.