Learn from your customers! - Social Listening & CX Breakfast in Vienna

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Praterstrasse 1

030167 Vienna


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Event description
Learn about social listening solutions, the benefits of media monitoring and make your business more insight-driven and data-driven.

About this Event

Welcome to the world of automated social listening!

We kindly invite you to join Neticle's exclusive business breakfast in Vienna!

On Social Listening & Customer Experience Breakfast we will present simple methods and case studies to show how to discover and analyse customer feedback and how they help determine product and service development processes.

Why join us?

If you are interested in social listening solutions, benefits of media monitoring, and making your business processes more data-driven and insight-driven, but you are not an expert on the field, you should definitely join our educational event!

It will include an introduction to sentiment analysis, step-by-step presentation of case studies and live demos of Neticle's solutions to show you real-time data (Neticle Media Intelligence for media monitoring and Zurvey.io for text analysis).

The event is international and will be presented in English.

The main questions you will get the answers to:

In general:

What are the benefits of social listening?

How Social Listening tools collect and analyse online mentions of your brand, product or company? (Live Demo)

How to identify the pain points of your service based on online customer feedback?

How can you improve your service based on online customer feedback?

How to process effectively your in-house data?


PHARMA: What are the main symptoms of migraine, and how these can be used to optimize your marketing communication?

RETAIL: What kind of new Easter products should be sell based on the insights?

TELECOMMUNICATION: How successful the agile transformation was at the company?

FINTECH: How to reduce costs and time with automation?

Based on case studies:

How can you benefit from analysing textual customer feedback (product reviews, survey answers, NPS answers, etc.)? (Live Demo)

How much time and costs can you save with automated tools?

How to improve customer experience and lower negative customer feedback by 70%?


9:00 - 9:10 - Registration

9:10 - 9:40 - How to identify customer experience insights through social listening? (beginner's guide)

30 min coffee break

10:10 - 10:40 - How to collect and analyse in-house customer feedback?

10:40 - 11:30 - Networking and breakfast

Event details

Date: Friday, 8 November 2019

Time: 9:00 - 11:00 (2hrs)

Venue: weXelerate, Praterstraße 1, Vienna 1020

Hope to see you there!

**Disclaimer: By taking part in this event you grant the organizers full rights to use the images resulting from the photography/video filming of the event that might be used in the future for marketing and communication materials.**

Date and Time



Praterstrasse 1

030167 Vienna


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