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Location

The Enterprise Conference and Banquet Center

1922 South Martin Luther King Junior Drive

Winston-Salem, NC 27107

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Event description
Learn how to apply ordinary tools to deliver extraordinary results.

About this Event

2-Day Workshop May 18-19, 2020 9am to 5pm

Participants learn basic LEAN Six Sigma tools to improve quality, streamline processes and increase productivity. The LEAN Six Sigma team approach to continuous improvement build teamwork, engages employees and facilitates a culture of excellence.

Training Tools/Topics Included

Basics

  • Define Excellence
  • DMAIC
  • Voice of the Customer
  • Metrics
  • LEAN Six Sigma Roles

Tools

  • Brainstorming
  • What's Important Tree
  • Process Map
  • 5 Whys
  • 8 Wastes
  • 5 S
  • Cause & Effect Diagram
  • Rank Matrix
  • Risk Assessment
  • Mistake Proofing

Projects

  • Project Selection
  • Tool Application
  • Managing Project
  • Leading Teams

Catered lunch is included

Workshop is facilitated by Gianna Clark

Gianna is an accomplished FORTUNE 500 executive with proven ability to develop leaders, build top performing teams and achieve long term organizational and process results that deliver value. She is an industry recognized process improvement leader with a passion for excellence, developing leaders, serving customers and helping companies achieve everyday excellence. She is a certified Six Sigma Master Black Belt.

During her 30 year career at Dominion Energy she led a company-wide deployment of Six Sigma across 23 states that improved productivity and delivered more than $1billion to the bottom line. As Vice President of Customer Service, she transformed the customer experience for more than 2.5 million customers reducing cost of service by 15% while significantly increasing customer satisfaction. Gianna has coached and developed hundreds of leaders and has served as a strong champion for diversity and inclusion. Learn more about Gianna at www.EverydayExcellence.org .

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Date and Time

Location

The Enterprise Conference and Banquet Center

1922 South Martin Luther King Junior Drive

Winston-Salem, NC 27107

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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