CHF479.69

Lean Service Design Training

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Location

Location

Atfront AG

Birmensdorferstrasse 80

8003 Zürich

Switzerland

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Lean Service Design (LSD) is a systematic and adjustable way for multidisciplinary teams to create new services. It's based on our experience with hundreds of digital projects and on methods as Lean Startup, Purpose Design and Design thinking.

In practice LSD consists of a set of canvases that outline the relevant phases in a successful service design process. Asking the right questions at the right time is by far the most important part of creating a product or service. Each canvas poses a series of questions appropriate for a particular phase of the process. More Information: leanservicedesign.ch


Content

In our one day training we will introduce the framework on a real-life case. You will learn:

  • How to develop in a short time frame a service or product with user and business focus

  • Drive a design process from WHY to HOW to WHAT

  • Use personas to address user needs

  • Outline the purpose of your project

  • Develop a strategy along the customer journey

  • Working with hypothesis and prototypes


Goals of the training

At the end of day you will:

  • Understand the mechanics of the framework

  • Know how to use the main canvases

  • Know to ask the right questions

  • Be able to understand the results of each canvas and transfer them to the next step

  • Be enabled to teach the framework to people in your organization


Audience

LSD does not put methods in focus nor does it require deep CX/UX skills. LSD is just bringing together perspectives, ideas, goals and the people behind it, in order to create meaningful and successful services. It’s addressing people such as:

  • Product Owner & Project Manager

  • Digital Business Leaders

  • Business Development Leaders

  • Business Analysts & Requirements Engineers


The training package includes

  • Coffee and croissants

  • Lunch

  • Booklet “The Lean Design Playbook”

  • Downloadable content (slides, canvases)


Please note: The training will be held in German


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Date and Time

Location

Atfront AG

Birmensdorferstrasse 80

8003 Zürich

Switzerland

View Map

Refund Policy

Refunds up to 7 days before event

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