Course Description:

Value Stream Mapping (VSM) for Lean IT provides the training and hands-on experience to deeply understand the techniques of creating value stream maps in an IT environment and utilizing them to drive sustained Lean improvements to the flow of information throughout the enterprise. Using the value stream approach, participants will understand customer value, the Processes that deliver this value, the barriers to flow, the technique of pull, and the required attitude and behavior for continuous improvement and Lean IT transformation. Lean IT is complementary to almost all other Best Practice methods (such as ITIL®, PRINCE2® and P3O®).

This Course verifies that participants have gained knowledge of the creation and effective application of value stream mapping to drive transformational Lean IT Improvements. The core Principles, methods, and tools of value stream mapping for Lean IT is a hands-on experience where participants become aware of what it takes to create a value stream map for IT, understand the barriers to quality, velocity, and flow, and how to leverage value stream and use the map to impel significant improvements in value stream performance. The Value Stream Mapping for Lean IT workshop enables the participants to apply the VSM Practices in technology, service, and office work environments.

Course Topics:

● Workshop Setup and introduction

● Lean IT Refresher

● Why Value Stream Mapping for Lean IT

● Value Stream Mapping – An introduction

● Current state Value stream Mapping applying the concepts

● Current state Value stream Mapping applying the concepts

● Kaizen Bursts: Barrier to Flow

● Future state Value stream Mapping

● Leveraging VSM for Lean IT

● Hazards and Pitfalls of Value stream Mapping and what to do about them

Learning Goals:

● Gaining a deeper understanding of the current condition though the creation of current-state and future-state value stream maps in an IT environment.

● How to use value stream maps as a catalyst of sustained Lean IT continuous improvement.

● Applying the Principles of Lean IT Practices to provide understanding and clarity into business Requirements and IT services and support other IT functions, end users and customers.

● The use of Lean IT analysis tools and application of the Lean IT philosophy in an IT environment.

● Providing insight into the customer experience and identifying the root cause of problems in order to increase customer satisfaction.

● Aligning business needs with IT services to evaluate service delivery solutions and reduce non-value adding activities.

● Streamlining and automating core Processes to drive quality, shorten delivery times, increase productivity, lessen costs, and mitigate Risks.

Course Agenda:

Day 1

● Workshop Setup and introduction

● Lean IT Refresher

● Why Value Stream Mapping for Lean IT

● Value Stream Mapping – An introduction

● Current state Value stream Mapping applying the concepts

● Current state Value stream Mapping applying the concepts

● Kaizen Bursts: Barrier to Flow

Day 2

● Future state Value stream Mapping

● Leveraging VSM for Lean IT

● Hazards and Pitfalls of Value stream Mapping and what to do about them

Who can Attend?

● IT leaders responsible for creating sustainable and measurable performance improvement.

● All Lean IT practitioners including leaders, directors, managers and frontline staff.

● Lean IT champions, coaches and facilitators

● Any leader, manager, associate or specialist working in an IT organization can benefit from the insights provided by this Course.

● IT professionals who are participating in or involved with lean projects.