Understanding stake holders and the need to constantly create value for the customer and improve customer satisfaction is now an important part of leading with customer excellence in the 21st-Century. Learn how you can implement these skills in your business in this class.

A NewCampus classes are live, relevant and iterative. We work with global thought leaders and practising industry experts, turning their current work into practical online lessons holding unique insights.

Learn more about this class here.

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1. What is customer service and why do customers leave?

2. Who are your stakeholders and what customer service is not?

3. Who are your customers and their preferred way to communicate?

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Sandy Colombo is a specialist communications and creative leadership facilitator, as well as a professional business coach, with extensive national and international experience.

She is a Practitioner Master & Trainer of NLP, Mbit Coach, Speaker and Author. Sandy’s skill lies in her ability to work alongside key stakeholders to empower their people to take responsibility for improvement, to act decisively and to risk being the best.

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NewCampus helps you stay relevant and curious in our ever-changing world with small group discussion-led classes, workshops and unique offline community events, all under one membership curated just for you.

For more information visit newcampus.co or follow @newcampushq