$219

Leadership Communication: Empathy as a Hard Skill©

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Ratliff & Taylor

6450 Rockside Woods Boulevard South

Independence, OH 44131

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Our success in life is dictated by the quality of relationships we create. How much the more so for successful leadership. Some leaders negotiate better quality outcomes than others do – they work with people rather than through people. Leaders who engage in empathetic, high-level communication, know themselves and have the ability to read others, ensure clarity over responsibility, define expectations and maintain high levels of accountability and performance. When leaders avoid important conversations, ignore others' feelings or concerns, we let standards slip and give permission for unproductive behavior, stymied negotiations and mediocre performance. Attendees will:

  • Utilize tenants of Emotional Intelligence to practice aligning words, emotions and body language through engagement exercises
  • Examine empathy and compassion as powerful leadership behaviors that create connection, goodwill, altruism and ultimately, kinda and productive organization norms.
  • Explore six fundamental components of speech and identify them within the most common communication situations in the workplace
  • Engage in a process of asking powerful (and different) questions as a foundational element of empathetic leadership and managing productive conversations
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Ratliff & Taylor

6450 Rockside Woods Boulevard South

Independence, OH 44131

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