Leadership and Management Skills Workshop for New Managers and Team Leaders

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Ottawa, ON


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Exemplary Leadership & Management-Skills Workshop

for Team Leaders, New Managers and Senior Professionals Aspiring to Lead

Ottawa-Gatineau, Canada

Feb. 26-28, 2018


The leadership role has never been an easy one and today it seems more difficult than ever, especially for new managers and team leaders who must deliver a high performance with limited authority. The leader's job is to get work done through others. Those “others”, then, in a very real sense, affect their leader's effectiveness. It becomes critical, in terms of each leader's career, to ascertain that the team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.

This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.


At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent, get commitment to a shared vision, delegate, bring out the best in others and lead your team to success. You will learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect; inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard® tools and sound timesaving skills, most of which are unavailable elsewhere.


Alain Paul Martin is a leading expert on exemplary leadership, talent mobilization and innovation (U.S. Canadian and Japanese patents) who was selected as Harvard University Fellow in Advanced Leadership in 2012. He studied advanced technology in Lille (France), graduated in Commerce from Concordia University, was educated in entrepreneurship at Harvard Business School (1997-1999) and certified, at Harvard Law School, to teach negotiation in corporations.

Alain coaches executives, team leaders and executive assistants in exemplary leadership and principled negotiation. He has advised two prime ministers of Canada (4 years), the UNESCO’s Director General, the CEOs of financial and biotechnology firms and, for nearly 20 years, the Director of Applied Research & Technology at Teck, Canada's largest diversified resource company. For 10 years, he acted as independent strategic advisor to the CEOs of Desjardins, the world's second strongest bank according to Bloomberg. With Dr. Brian Morrissey, Alain spearheaded the creation of the Canadian Food Inspection Agency. He led IT projects at Bombardier Aerospace (Canadair), Du Pont, Domtar and the CBC; managed infrastructural projects for CIDA and the World Bank in Equatorial Africa; and was twice a faculty member at the University of Quebec, where he taught principled negotiation and change management in the M.Sc. and MGP Project-Management programs.

Active in civil society, Alain has trained leaders of First Nations, progressive unions and Acadian and other francophone communities in exemplary leadership and principled negotiation. As President of two Harvard University clubs, he led, with Professor Bruce Scott, initiatives to debate emerging issues, overhaul the economy, reduce inequities and strengthen the essence of democracy. He also led funding projects for the Children Hospital of Eastern Ontario (CHEO Research Institute), Canada Without Poverty, food banks and the victims of an earthquake, a tsunami and a hurricane, respectively in Haiti, Japan and the United States. Inspired by Drs. Paul Farmer and Jim Kim whom he met at Harvard, he led the creation of Partners in Health of Canada. Alain, Dr. Nouzha Chekrouni and other Harvard Advanced Leadership fellows are currently founding the new Entrepreneurial Leadership Institute for the Progress in Africa (ELIPA).

Recognized by the Project Management Institute (PMI) for “his outstanding contribution to the state-of-the-art of project management”, Alain was also honored by the Presidents of Harvard University and Harvard Alumni Association for his “Leadership, Vision and Service” to Harvard community. He is the author of the upcoming book "Charting the Future in a Turbulent Environment: Value Incubation and the Managment of Surprise Events and Stakeholders' Dynamics in Business, Government and Geopolitics."


1. Neglected Issues in Managing and Leading Teams

  • Introduction: Three counterintuitive lessons most leaders ignore at their peril
  • Fundamental drivers of excellent decisions and policies
  • How to validate goals and prevent errors
  • Practical team exercise and interactive feedback
  • Setting priority and urgency: Theory and best practices to tackle pervasive challenges
  • How to apply collaborative and soft power and other constructive instruments of influence and control
  • Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to enforce decisions. The role of authority as a deterrent.
  • Illustrations from participant's contexts and class discussion

2. Profession Team Builder: Key Success Factors

  • Leadership knowledge (not necessarily diplomas), skills and much more
  • Guided teamwork exemplarity within our reach
  • How to forge exemplary team leadership in context
  • Essential team-building and management skills
  • 3. Prepare Your Team to Succeed Beyond Measure

3. Prepare Your Team to Succeed Beyond Measure

  • Team and leader roles: 6 keys to compatibility
  • How to concurrently improve interpersonal relations and team performance
    • FIRO-B psychometric exercises and interpretation on personal growth
  • How to assign clear roles and prevent serious conflicts
  • Teamwork: Harvard® Responsibility & Accountability Chart
  • How to reduce usual delays in getting approvals

4. How to Motivate, Delegate and Empower Teams

  • From theories to best practices: From Schein and Katz to Gander
  • Motivating former peers, newcomers and old hands
  • How to delegate, empower, control and get results
  • Practical lessons from high-achieving team leaders

5. Management of Change for Top Performance

  • Richard Beckhard's psychology of resistance to change
    • Underlying causes matter including normalization of deviance
    • What should change and in what sequence
    • Changing attitudes and behavior: Do's and don'ts
  • Turning resistance into a force for good
  • How to orchestrate positive and irreversible change

6. Conflict Prevention, Diagnosis and Resolution

  • How to discuss complaints with your team and others
  • Conflict diagnosis and resolution road map

7. Managing Difficult Situations and Hostile People

  • Teamwork on passive, resistant or openly hostile people
  • How to nurture the misguided to take the high road
  • How to firmly discipline without adverse effects

8. Managing Time and Organizing Your Team

  • How to set priorities and schedule your week and day
  • How to get and stay organized: Practical tools & tips
  • Managing interruptions: Demonstration and practice
  • 25 tips to effective e-mails and higher productivity

9. How to Conduct 360° Performance Reviews

  • Two exercises: Sensitive performance reviews
  • Practical tips for successful review meetings
  • Managing nine staff reactions: Current best practices
  • How to praise, reward, and share negative feedback

10. Inspiring Models of Exemplary Team Leaders


Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel accommodation (if required).

  • 2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
  • 4.5-day Option: Regular fees: $2395; Government: $2345; Group of 3 or more participants: $2295 per person.
    This option includes the workshop titled "Exemplary-Team Leadership & Management Skills Workshop, Part II".
  • How to register: Register here with Eventbrite, online with PDI ( or call us (9 AM - 5 PM EDT) at +1 819-772-7777. Toll free in the USA and Canada: 1-800-HARVARD.

Cancellation Policy

Participants registering as a group must send substitutes in lieu of cancelling. For other clients, cancellations are accepted if made at least 10 working days prior to the course, and are subject to a $150 service charge per person. Full fees are payable by anyone who fails to attend or cancels less than 10 working days prior to the session. One substitution or transfer to a later course of the same duration is accepted.

Intellectual-Property Note

Above photo ID: 632489. Copyright: Savol_67 with permission issued October 26, 2017 under the owner's Standard License Agreement. Photo shows a young executive woman leading a business meeting.
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Ottawa, ON


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Refunds up to 30 days before event

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