Measuring Our Success, or Not
Friday, December 9, 2016
9:30AM to 12:30PM
Emily Plagman, PLA Project Administrator
Description: Public libraries face ongoing pressure to quantify their value, particularly during a time when circulation and door counts are decreasing for many. Library staff know, however, that the programs and services they offer patrons are critical to improving lives and play a role in strengthening the community they serve. Outcome measurement is an evaluation method that library staff can use to capture the value of these programs and services and a free program is available to help them start to gather impact data. The Public Library Association has developed, Project Outcome, offers an innovative and easy-to-use online platform for public libraries to measure the outcomes of their programs and services. Staff are able to view their results in an innovative and interactive data dashboard almost immediately, allowing for them to respond quickly to insights gained from patron feedback. For the first time, public libraries will have free access to an aggregated set of performance measurement data and analysis tools they can use to affect change within their communities and beyond. This program will provide an overview of outcome measurement and how libraries can use the Project Outcome toolkit.