L2 Customer Support Architect ($60K/yr) - Online Hiring Event

Sales Have Ended

Registrations are closed
Thank you for your interest in this event. The registration for this Online Hiring Event has ended. Please make sure to check the Crossover Company Profile for upcoming Hiring Events!

Event Information

Share this event

Date and Time

Sales Have Ended

Registrations are closed
Thank you for your interest in this event. The registration for this Online Hiring Event has ended. Please make sure to check the Crossover Company Profile for upcoming Hiring Events!
Event description

Description

We're running an Online Hiring Event on January 5th, 2019, to hire L2 Customer Support Architects ($60K/yr).

Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.

This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.

You can see more details about this role here:

https://www.crossover.com/l2-customer-support-architect?utm_campaign=Jan5event


Our Level 2 Customer Support Architects are tech specialists who enjoy working on complex issues and the challenge that comes with escalated tickets. These innovative problem solvers are passionate about helping the customer and demonstrate the ability to de-escalate situations.

The key to success as an L2 Architect is to have a deep understanding of software support tools, strong technical and analytical skills, and exceptional communication skills. L2s are expected to be subject matter experts in at least 3 technologies that most of our products use, plus be above average for at least 5 other.

You will need to:

  • Read code without any problems, regardless of the programming language

  • Write basic scripts in various programming languages (from automating jobs to creating connectors)

  • Have previous exposure to JavaScript, CSS, HTML, PHP, .NET, Angular and other front-end related technologies

  • Have experience with web servers (IIS/Apache/WebSphere or others)

  • Understand how CRM/ERP systems work

  • Understand all networking aspects (topologies/routing/configuration)

Candidate Requirements:

To excel in this position you will need to:

  • Have a Bachelor’s degree or equivalent

  • Have perfect spoken and written English

  • +4 years as a front-line agent supporting software products

  • Be able to read code without any problems, regardless of the programming language

  • Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)

  • Demonstrate an intermediate to advanced understanding of the following:

    • Windows or Unix/Linux Server

    • Network and Web servers

    • Database MS SQL / MySQL / Oracle / PostgreSQL

    • Sharepoint

    • Active Directory

    • Java / JavaScript / CSS / HTML

    • Docker

    • Python

  • Be a master in troubleshooting, issue tracking, and ticket management

  • Be able to write specs/documentation/knowledge base articles

  • Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

Bootcamp Program:

To apply for a role at Crossover, you will go through a series of online tests, usually during the online hiring event. If you pass these tests, you will be offered the opportunity to participate in our four-full-time week Bootcamp training program. This is elite training taught by our top instructors.

Here’s what our graduates have to say about Bootcamp:

"I am very pleased to say that because of Crossover's unorthodox and unique way of transferring the knowledge through (Paired sessions, coaching sessions with CSMs), I have never been more confident in my technical skills and abilities for my role."
-Mikael F

"The CTO Bootcamp was another thing that motivated me. I wanted to see how CTOs across the globe work and learn from them."
-Javed Z

"I've been with the company since Aug (been part of the second Bootcamp) and since then I've learned SQL, databases, servers, tapes, other content management systems etc- and that's only been in 3 months. Usually when I'm in a new company, I learned a lot about their platform, their tools etc during the length of my time with them but never at this speed!"
-Monnaliza T

It is offered as soon as you want to get started. You will be compensated for 40 hrs/ week at the hourly rate for the role you are applying to. Bootcamp training is an excellent opportunity to learn about our culture, expectations, tools, processes, and procedures. It's an intensive and demanding program, but every graduate is guaranteed a job at the end of it.

Register by clicking the green button. The Webinar address and test platform link will be sent to confirmed candidates by email.

Join our community of remote professionals!

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine, and Hungary. https://youtu.be/L_hhRUutsko

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine and Hungary.


Watch our Pre-Event Checklist Video:

Date and Time

Save This Event

Event Saved