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L2 Customer Support Architect ($60K/year) - Online Hiring Event

Crossover

Saturday, January 19, 2019 from 1:00 PM to 7:00 PM (UTC)

L2 Customer Support Architect ($60K/year) - Online...

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Event Details

We're running an Online Hiring Event on January 19th, 2019, to hire for the L2 Customer Support Architect ($60K/year) role.

Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.

This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.

You can see more details about this role here:

https://www.crossover.com/l2-customer-support-architect?utm_campaign=Jan19event



We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.


L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.



To excel in this position you will need to:


  • Have a Bachelor’s degree or equivalent
  • Have perfect spoken and written English
  • +4 years as a front-line agent supporting software products
  • Be able to read code without any problems, regardless of the programming language
  • Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)
  • Demonstrate an intermediate to advanced understanding of the following:
  • Windows or Unix/Linux Server
  • Network and Web servers
  • Database MS SQL / MySQL / Oracle / PostgreSQL
  • Sharepoint
  • Active Directory
  • Java / JavaScript / CSS / HTML
  • Docker
  • Python
  • Be a master in troubleshooting, issue tracking, and ticket management
  • Be able to write specs/documentation/knowledge base articles
  • Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

Register by clicking the green button. The Webinar address and test platform link will be sent to confirmed candidates by email.

Join our community of remote professionals!

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine, and Hungary. https://youtu.be/L_hhRUutsko

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine and Hungary.



Watch our Pre-Event Checklist Video:

Have questions about L2 Customer Support Architect ($60K/year) - Online Hiring Event? Contact Crossover

When

Saturday, January 19, 2019 from 1:00 PM to 7:00 PM (UTC)


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Organiser

Crossover

https://www.crossover.com/

At Crossover we believe the best talent is located all around the world. With more than 2,000 team members in more than 100 countries, we match highly skilled professionals with leading companies for remote working partnerships. All our positions are full-time, long-term and offer working flexibility: work from anywhere that’s most productive -- or now in select cities, collaborate and work at co-working sites as well.
 
There’s a lot of great activity around the world at Crossover. From our international recruiting tour featuring hiring events across South America, Europe and Asia— to the rollout of our co-working sites in select cities, there is always something going on at Crossover.
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