$0 – $10

Knowledge is Key to Implementing a Successful BOT Strategy

Event Information

Share this event

Date and Time

Location

Location

Liberty Mutual

150 Liberty Way

Dover, NH 03820

View Map

Event description

Description

With all the hoopla about chatbots and the introduction of artificial intelligence as a means of providing services to our customers, I wanted to understand what AI is all about and what it takes to develop an effective chatbot adoption strategy. After a few weeks of research, I decided to implement a chatbot on my website dedicated to knowledge management culture: theknowledgeculture.com.

During the implementation of Sherlock - the knowledge bot about knowledge - I learned a great deal about chatbots and the effort it takes to create a “conversation-like” interface that can successfully support customers. An adoption strategy must first identify the required customer-facing knowledge to effectively program the bot. Based upon my experiences, I have developed a strategic chatbot strategy that you should consider before you jump into the world of bots.

About the Speaker

Julie L. Mohr is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. Julie is a certified ITIL Expert and a Certified Governance IT Professional. Julie captivates audiences at conferences worldwide on topics of authentic leadership, business strategy, artificial intelligence, the disruption economy, knowledge management, organizational culture, and innovation.

Share with friends

Date and Time

Location

Liberty Mutual

150 Liberty Way

Dover, NH 03820

View Map

Save This Event

Event Saved