$41.79

Know your Customer through Data

Actions and Detail Panel

$41.79

Event Information

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Sakae Building

28 Tai Seng Street

Singapore, 534106

Singapore

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Eventbrite's fee is nonrefundable.

Event description
Know your customer profile, how they interact with you. Segment your customer engagement in most effective and cost efficient way.

About this Event

Do you agree that noises from social media, peer review websites, price comparison website are becoming so loud, it makes ever more complex and complicated to get our business differentiated?

Customers’ expectations become increasingly higher and unforgiving. They demand perfect.

Then how can we go about matching customers’ needs and expectations?

In this workshop, we will facilitate you through customer profiling and segmentations to help you understand your customer or consumer, allows you to adjust your marketing ideas and to better engage them at different engagement check points. Enable you to generate better business plans and marketing plans and increase the likelihood of business success.

Your Gains from this workshop:

  • Through data, understand your customer profile, so to provide better customer value and satisfaction
  • Learn how to segmentize your customer engagement activities accordingly
  • Identify the most effective way of engaging your customers, Retain customers and keep them coming back to purchase from your site

Designed for ...

This workshop is suitable to a wide range of professionals in the Sales, Marketing, Business Development and Customer Relationships functions but will greatly benefit:

  • Business owners
  • Entrepreneurs
  • Customer Service Professionals
  • Team Leaders & Supervisors
  • HR & Training Professionals
  • Sales & Marketing Professionals
  • Public Relations Personnel

Trainer Profile

Mavis is an entrepreneur and a coach. Being in the service industry for 14 years, she was awarded several accolades. Her latest accolade was Prudential Service Mark which marks excellent service, 100% customer satisfaction and100% repeat business.

Mavis is trained in various business and service excellence framework, communication skills and psychometric profiling tools. Coupled with the keen interest in studying people's behavioral, she helped various communities such as Toastmaster, alumnus and more, to conduct member's profiling, which helps the communities to better strategize their member engagement strategies. Hence, she is able to offer customer profiling data analysis.

Together with TRI Management Consultancy, they work together with companies to enhance their customer success strategies with service design blueprint, analyze engagements gaps, conduct trainings, workshops and talks, and create digital platforms that best suit the company's needs, culture and learning curves.

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Date and Time

Location

Sakae Building

28 Tai Seng Street

Singapore, 534106

Singapore

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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