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Kick Start in World Class Customer Service & Sales Techniques - Full Day Training

Tracy Waddacor & Melanie Cash

Tuesday, August 8, 2017 from 9:00 AM to 4:30 PM (BST)

Kick Start in World Class Customer Service & Sales...
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Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Marketing Manchester Members Aug 7, 2017 £99.00 £5.94 £20.99
Non Members Aug 7, 2017 £135.00 £7.92 £28.58

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Event Details

Tracy Waddacor from World Class Service and Melanie Cash Training & Consultancy have joined forces and developed this bespoke hospitality training session for customer facing employees specifically for Marketing Manchester, to facilitate and provide direction for a more successful and financially rewarding festive season.  We plan to role out these sessions on a quarterly basis to address the needs and flexibility of your business.   Melanie and I will also be looking at holding separate Sales and Customer Service Training Courses in the new year.

Summary

How do you raise the profile of your business, differentiate your brand, have motivated colleagues and thus generate greater revenues?

Our training session will offer you quick wins in the following areas:-

  • Professional image and self awareness
  • Customer centric communication using Positive Re-Framing
  • Delivering exceptional service excellence
  • Developing your Sales Culture throughout the business
  • Easy to implement tools for generating increased revenue

Successful Outcome

  • Increased confidence to both deliver great service and increased revenues in your business
  • New tools and ideas to incorporate into the daily working environment 

This course is aimed at:

Front of House Teams/Reception/F&B/Event Management/Sales Teams

Itinery:

9.00am     Arrival for tea/coffee & pastries and welcome

9.15am    Start           

12.30       Lunch

4.30         Close

We will provide you with a work book from the training to take back into the workplace

We look forward to meeting you.

Tracy Waddacor & Melanie Cash

 World Class Sales & Service

 

Have questions about Kick Start in World Class Customer Service & Sales Techniques - Full Day Training? Contact Tracy Waddacor & Melanie Cash

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When & Where


Jactin House, Suite B.06
24 Hood Street
Ancoats Urban Village
M4 5BW Manchester
United Kingdom

Tuesday, August 8, 2017 from 9:00 AM to 4:30 PM (BST)


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Organizer

Tracy Waddacor & Melanie Cash


      

 

Tracy Waddacor (left), Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.    

Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.

Melanie Cash (right), Sales and Marketing Specialist Consultant has worked in the hospitality industry in key sales roles for over 20 years and now offers support to businesses both large and small as a consultant and trainer.  Her experience working with leading brands including Marriott, Hilton, The Grove, The Belfry and Rocco Forte to name just a few, has provided the firm foundation to enable her to offer a variety of Sales, Marketing, Leadership training and development support to other organisations.   Specialist areas include Consultative Selling, Account Management, Negotiation, Sales Leadership and Food and Beverage Upselling.

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Kick Start in World Class Customer Service & Sales Techniques - Full Day Training
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