Topic: Use Case: Exploring Social Customer Care in the Contact Center
Keeping Social Media Social is now an organizational imperative. The speed of change and growth of social media has transformed the web and produced a revolution in marketing and customer service. Platforms are constantly evolving and user behaviors and preferences can change overnight. With all of this in play, it can be hard to keep up.
The third session of this series will be presented by Matt Wilbanks and Hector Leal. Matt is the co-founder and CEO of HelpSocial, the premier social customer service software platform. Hector is the Director of Partner Alliances & Customer Success for HelpSocial, and has worked for major brands including Rackspace, AT&T and Apple.
The “Keeping Social Media Social” series is a provided free of charge by SocialPath Solutions.
Learn more about the other Sessions in the "Keeping Social Media Social" series at: http://socialpathsolutions.com/keeping-social-media-social/