Topic: Use Case: Exploring Social Customer Care in the Contact Center
Keeping Social Media Social is now an organizational imperative. Platforms change faster than social media practitioners can keep up and user behaviors and preferences can change overnight. With all of this in play, it can be hard to keep up. The “Keeping Social Media Social” series is a provided free of charge by SocialPath Solutions.
The third session of this series will be presented by Hector Leal and Matt Wilbanks. Hector is the Director of Business Development for HelpSocial and has worked with major brands such as Apple, Rackspace, and AT&T. Matt is the Co-founder and CEO of HelpSocial, a recent graduate of the techstars Cloud accelerator program.
Learn more about the other Sessions in the "Keeping Social Media Social" series at: http://socialpathsolutions.com/keeping-social-media-social/