As digital transformation disrupts all areas of social and corporate life, it’s worth noting that certain organizations are managing the transition better than others. I take a closer look at the opportunities of digital technologies for organizations to innovate and operate business processes. I describe the skills, positions, and structures of business transformation functions that can help organizations to become a digitally operated enterprise, and derive three scenarios of the future of quality in such organizations.
Bio: Patrick Lohmann is a Ph.D. candidate at the Center for Business Process Innovation at Stevens Institute of Technology. He is passionate about the managerial and technological sides of business processes and digital innovation. His research addresses how companies organize their process transformation capability to deliver operational excellence and customer service, and how emerging technologies and process innovation alter their way of doing business.