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January 2018 Educational Seminar hosted by Synergy National

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4200 Regent Street

4200 Regent Street

Columbus, OH 43219

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The Black Tie Customer Experience

Presented by

Bob Pacanovsky, Keynote & Conference Speaker/Trainer

Do you know how to craft a lasting and meaningful experience for your clients? If done correctly, you will turn them into both brand ambassadors and loyal, raving fans! This seminar will help you craft a dynamic customer experience through the following four steps:

1) Creating a Culture (Atmosphere) of Welcome for clients and employees

2) Creating 'the way' of doing things (with the acronym LASTS)

3) Creating 'impact points'

4) Creating steps to make a customer transform from a satisfied patron to a raving fan


ABOUT Bob Pacanovsky

As an Entrepreneur for more than 20 years, primarily in the hospitality industry, Bob and his team had one opportunity to create both a 'WOW' experience as well as a lasting impression on customers and clients. That expertise has evolved into a series of keynote speeches and trainings he refers to as 'The Black Tie Experience."

Bob is a graduate of The University of Akron with a Bachelor's Degree in Finance. He was chosen as a Distinguished Sales & Marketing Executive from the prestigious Sales & Marketing Executives International, and graduated from Leadership Akron-Class 23. He is proud to serve on the board of OPEN M, Goodwill Industries, The Greater Akron Chamber-Small Business Council, and the NSA (National Speakers Association) - Pittsburgh Chapter.

Throughout his Entrepreneurial endeavors, Bob was astute to observing how people act, behave, serve and lead. He combines his experience with business acumen to teach companines and leaders how to focus on engagement, retention and loyalty. Because of his passion for teaching others, he is able to deliver 'The Black Tie Experience' to companies and associations of all sizes!


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Date and Time

Location

4200 Regent Street

4200 Regent Street

Columbus, OH 43219

View Map

Refund Policy

No Refunds

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