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January 2018 ASQ Blue Ridge Lunchtime Webinar #3

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"A3 Innovations"

Overview: A major insurance company is now more than four years into an enterprise lean transformation. Its continuous improvement (CI) community of practice identified two major opportunities to improve problem-solving effectiveness based on trends seen across the enterprise. The first trend was that the biggest problems seemed to be stalling, and most of these efforts were cross-functional in nature. The second trend was that it wasn’t clear whether the biggest problem-solving efforts were aligned to mission and objectives, or where they fit value streams.

The CI community collaborated to address these opportunities by identifying the root causes of the underlying issues, and then innovating solutions that could be applied broadly with customers across the company. The POWER A3 approach was developed to eliminate waste and improve the effectiveness of complex, cross-functional, problem-solving efforts. The UBER A3 approach was developed to ensure the highest-level problem focus areas (Mother A3s) were directly linked to and informed by value streams and business aspirations to maximize the impact of these efforts.

About the Presenter: Joe Vacca is currently the Head of Operational Excellence for CIGNA Healthspring. Prior to his current role, Joe led the continuous improvement and knowledge management practice for the IT business at Mass Mutual, and was involved with the strategic deployment of a lean business system transformation across the Mass Mutual Enterprise. He was at Mass Mutual for 7 years.

Joe has over 20 years of leadership experience in finance and operations, with a heavy emphasis on continuous improvement and enterprise efficiency initiatives. He has worked across insurance, financial services, and healthcare industries at companies including Aetna, CIGNA, General Electric, and Mass Mutual. Joe has been a practicing Six Sigma Black Belt since 2004 and is an ASQ Certified Six Sigma Black Belt (CSSBB), as well as being Lean Silver-Certified. He has a bachelor’s degree in economics and psychology from St. Lawrence University, and an MBA degree from Rensselaer Polytechnic Institute with a concentration in human resources. Joe is also a graduate of the GE Financial Management Program and CIGNA’s Financial Development Program, which he then directed upon graduation. He resides in Connecticut with his wife and two daughters.

EVENT DATE: Tuesday, January 23, 2018

Virtual Meeting using

12:00PM-1:00PM Eastern Time – Presentation (“bring your own lunch”)

Meeting log-in information will be provided after you have registered.

ASQ membership is NOT required to attend this event, so please share this information with your friends and colleagues!

Registration deadline: Tuesday, January 23, 2018 at 11:00 AM EST

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