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January 18, 2018 Dinner Meeting

Rhode Island ASQ

Thursday, January 18, 2018 from 5:30 PM to 8:00 PM (EST)

January 18, 2018 Dinner Meeting

Ticket Information

Ticket Type Sales End Price Fee Quantity
Pay at the door ($30) Ended Free $0.00
Pay In Advance (Full Price) Ended $30.00 $3.72
Pay In Advance - Unemployed Ended $15.00 $2.89

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Event Details

Satisfying Customers’ Needs in Radio-broadcasting and the Firearms Industry
Presented by Daria Bruno -  President of Lock, Stock, & Daria

Understanding the needs of your customers can be very challenging even when you have face to face meetings. They can be more challenging when you are trying to match those customer needs to promote their products to customers listening on the radio. Translating the needs of your customers during firearms training and coaching can also be challenging. There is a clear mix of regulatory requirements with safety and attitude focus. There is no simple answer or technique in either of these markets. With decades of experience in radio broadcasting and personalized firearms instruction for the civilian and law enforcement markets, Daria will share her secrets of translating the “voice” and needs of the customer into business engagements that generate a “win” for all involved. Some discussion topics that she will cover:

What does the customer really want?
How can you satisfy the needs of the customer and maintain the business relationship?
How do you resolve difficult customer issues and personalities?
How do customers know that they are gaining business and a return on their investments?

Daria Bruno is a renowned radio personality with over 30 years broadcasting experience on known local stations such as WHJY, WHJJ, WPRO, and B101 just to name a few. She is the host of “Lock, Stock, & Daria,” Gun Talk Radio, which airs on Sunday afternoons from 3 – 5PM on 630AM and 99.7 FM WPRO. Through her company, Lock, Stock & Daria, she provides a wide variety of personalized firearms instruction for clients throughout New England. Daria has a BS degree in mass communications from Emerson College with a concentration in journalism, and she is a Certified NRA Instructor in multiple disciplines.


5:15 Registration & Networking

6:00 Dinner

7:00 Program

Menu: Buffet

Special dietary needs may be requested by using the "Comments" section of the Eventbrite registration form.

Credits will be issued for cancellations received at least 72 hours before the start time of the event.  If you need cancel, please send an email to .

Have questions about January 18, 2018 Dinner Meeting? Contact Rhode Island ASQ
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When & Where

Twelve Acres
445 Douglas Pike
Smithfield, Rhode Island 02917

Thursday, January 18, 2018 from 5:30 PM to 8:00 PM (EST)

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Rhode Island ASQ

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make the world work better. ASQ: The Global Voice of Quality.
The Rhode Island Section of the ASQ (RIASQ) is an active section that provides many opportunities for our members to expand their knowledge and associations with other quality-minded professionals in the Rhode Island and South Eastern Massachusetts area.

Our education program instructors are highly qualified, and our course and seminar topics are selected to cover topics that are relevant and appealing to many industries including manufacturing, service, finance, education and healthcare. Our certification refresher courses are first-rate and provide students with the knowledge to pass ASQ certification exams.

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