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ITSM4U - Modernize your Service Desk


Monday, March 19, 2018 from 9:30 AM to 3:15 PM (CET)

ITSM4U - Modernize your Service Desk

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Type End Quantity
Business Workshop Ticket
Free Ticket for the Workshop - Modernize your Service Desk March 19, 2018
Mar 18, 2018 Free  

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Event Details


Are You Running Your Service Desk— or is Your Service Desk Running You?

It’s time to retire your tired old infrastructure and kick legacy systems to the curb. After all ‑ they’re what gives IT a bad name and sends users into the shadows of DIY IT.

During this free workshop 'Modernize your Service Desk - IT Service Management4U', we’ll go over how to:

  • Simplify and streamline your service delivery
  • Left‑shift your IT through intelligent automation
  • Boost your team’s productivity with intuitive task management and collaboration tools
  • Create a “zero touch” self‑service system that lets users help themselves
  • And after all, we will show you how you can implement ServiceNow for your organisation (planning, budget, deliverables).



9:30-10:00        Registration & Welcome

10:00-12:00      How To Modernize Your Service Desk : 

The first step in automation consists of defining your services with consistency and capturing them in a single system of record. The ideal platform will provide a single source of truth for an ITSM process, combined with an easy to configure, flexible workflow. Additionally, processes should be integrated and the platform must make it easy for users to collaborate.

12:00-13:00       Business Lunch & Ask the Experts

13:00-14:00       It’s Time to Act:

Get There Fast – Rely on Proven Best Practices : Take advantage of the lessons learned by the Plat4mation and ServiceNow community.

14:15-15:15       Take the Next Step in Your ITSM Journey : 

We will show you a roadmap, a planning with different tasks and milestones so your could start planning your IT Service Management project as soon as possible.


Venue & Parking (Free)

Plat4mation (Reflex), Mechelen Campus, Schaliënhoevedreef 20T, 2800 Mechelen, Belgium

Have questions about ITSM4U - Modernize your Service Desk? Contact Plat4mation

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When & Where

Mechelen Campus
Schaliënhoevedreef 20T
2800 Mechelen

Monday, March 19, 2018 from 9:30 AM to 3:15 PM (CET)

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Plat4mation is an international platform as a service (PAAS) provider with offices in both The Netherlands as Belgium. We assist organizations by providing a complete set of services from strategic advice, implementation of platforms to the development of platform applications.

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ITSM4U - Modernize your Service Desk
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