ITSM Meetup, San Francisco, 02/13
Thursday, February 13, 2014 at 10:00 AM (PST)
Mountain View, CA
What's this Meetup about?
ITSM Best Practices
What are the key takeaways?
Connecting ITSM Professionals - a chance to meet, learn and share ideas with IT Peers.
Awards and giveaways as you enjoy a refreshing lunch.
What's the Agenda?
10.00 AM - 10.30 AM - Meetup introduction - By Arvind Parthiban
10.30 AM - 11.15 AM - Industry insights from Barclay Rae, ITSM Consultant
11.15 AM - 11.30 AM - Break
11.30 AM - 12.00 PM - Real time Case Study - Steven Oyler, IT Service Quality AVP | First Merit Bank
12.00 AM - 12.30 PM - Training on the new ServiceDesk Plus 9.0
12.30 PM - 12.40 PM - Awards & giveaways
12.40 PM - 01.00 PM - Lunch
When & Where
Hi, I am Consultant, Trainer, Engineer and has over 5 years of experience in ITSM and ITIL. Have assisted several global companies with streamlining processes based on their IT needs.