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It's Time to Have the Talk: Difficult conversations and change management

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Difficult conversations, conflict resolution and change management - often challenging, but huge part of our role as leaders of volunteers.

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Managers of volunteers are resilient. They have a knack for creativity and flexibility. COVID 19 has changed the way we gather, serve our clients, and engage volunteers. As you rise to meet these new challenges, we are here to help. VolunteerNow is collaborating with TVMC to offer free professional development webinars to provide guidance, networking, and practical ideas to help you move forward during these challenging times.

It's Time to Have the Talk: Difficult conversations, conflict resolution and change management

When you hear these phrases - difficult conversation, conflict resolution, and change management - your gut reaction is probably not a good one. But as leaders of people, those are all a huge part of what we do. They are valuable skill sets that make volunteer engagement professionals an asset in any organization. But that doesn't mean we get it right all of the time.

Join us as we talk about strategies to approach these tricky areas of our work. We will distinguish between our different audiences from those we lead to those we work alongside or those who lead us; recognize these skills as superpowers to deploy as we continue to build credibility within our organizations and perhaps carve a path for our next steps in this professionally uncertain time; and consider how to care for ourselves and those we engage with as we navigate these tricky situations.

Facilitator: Kelli Crawford

Kelli Crawford has been the Volunteer Coordinator and Curator of Non-Living Collections at the Greensboro Science Center, a museum, zoo and aquarium in North Carolina, since 2011 when she started as an intern. Currently, her entire staff also all started at the organization as volunteers or interns before leading the charge to engage the 700+ volunteers who leave their mark on the organization each year.

As the GSC has grown exponentially in the decade she has been there, Kelli has both led and learned from volunteers with a variety of learning styles and personalities, giving her a chance to become an accidental expert in difficult conversations, conflict resolution and change management. She still learns from every success and oops she tackles in those areas and is passionate about helping others do the same.

Kelli serves on the Board of the Association of Leaders in Volunteer Engagement (AL!VE) and is the Co-Chair of the Volunteer Management Committee for the Association of Zoos and Aquariums (AZA).

Upon registration you will receive instructions to join this webinar via WebinarJAM

*This webinar is made possible by a collaboration between VolunteerNow and TVMC.

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